Swiggy has handed over the reins of its Driver and Delivery organisation to Saurav Goyal, a company insider with deep operational chops and close to 20 years of experience in steering large-scale businesses. This marks a significant internal move for the Bengaluru-based platform, which is in fierce competition with Zomato in the hyperlocal delivery race.
Goyal, who came aboard in June 2020, has been running Swiggy’s Business Finance division — a role in which he quietly helped shape the company’s financial playbook and sharpen its IPO preparations behind the scenes. From setting cost frameworks to aligning growth with investor expectations, he’s been one of the key architects of Swiggy’s fiscal discipline in recent years.
Now, in his new position, Goyal will turn his focus to one of Swiggy’s most critical engines: its legion of delivery partners. His task will be to design and scale programs that make life better — and more rewarding — for the thousands of people who power the platform’s daily operations across India.
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Before Swiggy, Goyal held leadership roles at Ola, Flipkart, and Tata Communications, where he worked on everything from finance transformation to long-term strategy. His shift to overseeing delivery operations signals a growing emphasis at Swiggy on building a stronger, more agile frontline workforce.
The appointment also comes at a time when gig workforce management is under greater scrutiny than ever, making this a high-stakes, high-impact role. Swiggy appears to be betting on an old hand with a sharp eye for structure — and a deep understanding of the company’s inner workings — to lead the charge.
