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Sunday, February 16, 2025

Fake Restaurants on Zomato? Amit Mantri Calls Out ‘Scammy’ Listings, Says CEO Deepinder Goyal Must Act Before Trust Erodes

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Zomato has found itself in hot water after Amit Mantri, a fund manager, exposed what he called a “massive fake restaurant problem” on the platform. Mantri took to X (formerly Twitter) to share his experience of accidentally ordering from a counterfeit outlet masquerading as the well-known beverage chain Keventers—only to realize later that he had actually bought from “Keventerss” (with an extra ‘s’), a knockoff serving subpar drinks.

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Zomato’s Response—or Lack Thereof

Mantri’s frustration didn’t just stem from the fake listing but also from Zomato’s unwillingness to act. When he flagged the issue with customer support, he was met with indifference.

“I doubt Zomato would dare allow a fake Starbucks, but smaller brands like Keventers don’t have the same muscle to fight back,” he wrote.

He also questioned whether Zomato was prioritizing commission earnings over customer trust.

“Sure, the commissions from these fake places must be great, but I hope Deepinder Goyal realizes how much this erodes loyalty.”

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Bigger Tech, Bigger Problems?

Mantri went a step further, comparing Zomato’s alleged shift away from customer focus to what he claims has happened with Amazon.

“This is what happens when companies become too big—they move from delighting customers to squeezing them with scammy practices.”

Zomato Takes Action, But Questions Remain

In a rare quick turnaround, Zomato finally took action and removed the fraudulent listing. Mantri later acknowledged the move, posting:

“Good to see the prompt action @zomato.”

However, the controversy has kicked off a bigger debate around fake listings, platform accountability, and customer trust. Many social media users chimed in, urging Zomato’s leadership to implement stricter verification processes and clean up its marketplace.

“Letting unverified businesses operate is a fast track to losing customer trust—and business,” wrote one user, tagging CEO Deepinder Goyal.

With platforms like Zomato rapidly expanding, can they balance growth with quality control? Or is this just the start of more issues to come?

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