In a major push to enhance food safety standards in India’s booming e-commerce sector, the Food Safety and Standards Authority of India (FSSAI) has issued strict new directives for online platforms dealing in food products. During a high-level meeting held on July 8, 2025, at FSSAI headquarters in New Delhi, CEO of FSSAI emphasized that any lapses in food safety protocols would lead to severe consequences.
Over 70 representatives from major e-commerce companies were present at the meeting, where the CEO stressed the urgent need for compliance across the food supply chain—from warehouses to last-mile delivery. All platforms have now been directed to display their FSSAI License or Registration numbers clearly on every receipt, invoice, and cash memo issued to consumers. They must also ensure visibility of the Food Safety Connect App on consumer-facing documents.
Additionally, platforms are required to upload detailed information about their warehouses and storage facilities—including photographs—on the FoSCoS portal. Importantly, the possibility of including “Date of Expiry/Use By” information on food products at the consumer interface was discussed to improve transparency.
Crucially, every individual involved in the food supply process, including delivery personnel and warehouse handlers, must undergo mandatory FoSTaC (Food Safety Training & Certification) training. E-commerce companies must share training plans and timelines with FSSAI to ensure timely compliance.
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FSSAI underscored that food safety is a shared responsibility, and even tech-driven food delivery services are not exempt from accountability. All warehouses associated with e-commerce must be registered or licensed under the FSS Act.
With this move, FSSAI is not just tightening the reins on compliance—it is signaling a broader intent to protect Indian consumers from food safety risks in the rapidly evolving digital marketplace.
