Soon, the Swiggy app will introduce the convenience of reserving tables at restaurants. Under the ongoing pilot program, customers across Chennai, Ahmedabad, Jaipur, and Pune can enjoy the privilege of booking tables at approximately 200 restaurants, as revealed by Rohit Kapoor, CEO of Swiggy’s Food Marketplace division.
According to him, the largest platform within Swiggy is the Food Marketplace, which is followed by Instamart for groceries, Dineout, and Genie.
“As a leader in the dining out space, the table reservation feature on Swiggy Dineout is a long-standing ask from customers,” he said.
The acquisition of Dineout in the previous year has emerged as a crucial step for Swiggy. Through this integration, Swiggy has successfully addressed both food delivery and dining-out requirements, leading to a network of more than 21,000 restaurant partners across 34 cities, he explained.
“Recently, food delivery business turned profitable (as of March) within nine years, making it a global milestone in the industry,” said Kapoor who joined Swiggy a year ago.
According to Kapoor, over the past year, approximately one lakh restaurants throughout India have become part of Swiggy’s ecosystem. This surge has elevated the total count of restaurants on the platform to 2.80 lakhs, with more than 1,20,000 being classified as small and medium-sized establishments.
“We strongly believe it is still very early days in India’s journey of eating out and food delivery, and are very sanguine about the growth potential over the next two decades. We will continue to make responsible and measured interventions to fuel further growth in food delivery,” he said.