IndiGo is undergoing a transformation of its in-flight catering service, 6E Eats, with the aim of enhancing the overall customer experience. The updated fast-service menu has been meticulously crafted to offer novel choices to passengers, all the while emphasizing affordability, heightened service efficiency, and minimization of waste. Passengers can look forward to experiencing the revamped 6E Eats menu starting from September 1, 2023, across both IndiGo’s domestic and international flights.
IndiGo’s new offering introduces a unique opportunity for passengers to pre-book from a meticulously curated menu. This menu, now enriched with flavors inspired by India’s street food and kitchen traditions, showcases regional favorites. By celebrating the country’s culinary diversity and heritage, these delectable meals provide passengers, both on domestic and international routes, with a novel perspective of India. Alongside this, IndiGo is also revolutionizing its onboard services by introducing a poured beverage option, available as a combo. This enhancement aims to minimize waste and enhance overall service efficiency, benefiting passengers who pre-book meals or make onboard purchases.
With the convenience of corporate and other patrons in mind, whose fares encompass a meal yet opt not to pre-book it, IndiGo is unveiling ‘Snacks on the Plane’. This tailored, on-the-go snack bag is designed to cater to their needs.
Commenting on the new service concept, Sanjeev Ramdas, Executive Vice President of Customer Services & Ops Control, IndiGo said, “As India’s leading carrier, we are constantly looking at ways of improving our service offering for our customers. Our new 6E Eats menu incorporates feedback from customers, cabin crew and service partners and brings a host of new options. They say food unites a country and that is exactly what we are attempting with our new choice-of-the day regional meals to present #IndiaByIndiGo.”
IndiGo will continue to offer sale of alcoholic beverages and newly introduced options of mixers at affordable prices, in international sectors.