To strengthen its café business, Zepto has appointed Shashank Shekhar Sharma as the company’s new Chief Experience Officer (CXO).
Taking the helm at a crucial moment, Shashank is set to lead Zepto Café into the highly competitive food-tech sector with a focus on innovation and customer satisfaction.
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Zepto Co-founder Praises New Appointee
Zepto’s co-founder and CEO, Palicha, praised Shashank’s contributions, saying, “Shashank is an outstanding operator. I’ve had the chance to learn a lot from his precise approach, strategic thinking, and most importantly, his unwavering focus on delivering the best for customers. He has built Zepto Café from the ground up, and I’m confident he’s the right person to turn it into one of India’s largest QSR brands.”
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New CXO Brings a Whole Lot of Experience
Shashank has played a pivotal role in shaping the journey of Zepto Café since its launch. Reflecting on his new role, he shared, “I’m excited to take on this challenge at such an important time for Zepto Café. The online café model is changing the way urban India experiences food and beverages, combining speed, quality, and convenience. As we expand our menu, we’ll continue to carefully curate offerings that uphold our standards of consistency and taste. I’m eager to collaborate with our teams, sellers, and partners to build on our success and keep delivering exceptional experiences to our customers.”
