According to media reports on Tuesday, Swiggy delivery personnel in Mumbai are now into their third day of a strike. This strike has been prompted by alterations in their compensation structure, resulting in service delays and unavailability in various areas of the city.
As per the reports, Swiggy delivery riders have initiated protests in response to recent modifications in their compensation rates and an expansion of their delivery radius.
Swiggy’s delivery personnel are gig workers who receive compensation on a per-order basis and are not considered company employees.
Initial protests were started by workers belonging to the Rashtriya Karmachari Sena in Bandra, but other groups also joined in quickly, resulting in sporadic protests across Mumbai, a crucial market for Swiggy.
Delivery executives claim their base pay remains at INR 20 while their delivery radius increased from 4 km to 6 km, as per the reports.
The total compensation for delivery executives includes the base pay as well as additional amounts to account for travel expenses and other factors.
Due to the protests, many users in the city have been facing issues with orders on the Swiggy app.
“@SwiggyInstamart @Swiggy It has been more that 2.5 hours since my order on instamart. The support person says there are no delivery people( in central Mumbai, BKC ) and dont know how much more time it will take. But the thing that bothers me is restaurant orders are working BAU?,” a user wrote on X.
“Why is the Swiggy instamart app not working since two days in Versova area, Mumbai? It shows we’re currently closed since yesterday @Swiggy @SwiggyInstamart @SwiggyCares,” another user said.
One more user mentioned: “Whats wrong with Swiggy Instamart in Vasai. Its closed since yesterday morning”.