Thursday, December 25, 2025
Home Blog Page 143

From Customized Cocktail Experiences to Industry Disruption: How Happy High Is Redefining India’s Drinking Culture in a ₹5 Lakh Crore Industry

0
Image of ajit balgi
From Customized Cocktail Experiences to Industry Disruption: How Happy High Is Redefining India’s Drinking Culture in a ₹5 Lakh Crore Industry

In India’s rapidly evolving beverage industry, The Happy High has positioned itself as a key player in wine and spirits education, bar consulting, and cocktail innovation. Founded by Ajit Balgi, the company has established itself as a trusted name, helping hospitality businesses refine their beverage programs while also educating consumers and professionals alike.

A Pioneer in Beverage Education

At its core, The Happy High is an education-driven company. Recognizing the lack of structured wine and spirits education in India, Ajit Balgi set out to bridge this gap by offering specialized training programs. The company provides certifications, workshops, and tasting sessions designed to enhance knowledge about wines, spirits, and mixology. These programs cater to industry professionals, hospitality businesses, and even enthusiasts who want to deepen their understanding of alcoholic beverages.

The Happy High’s approach to education is not just about theory—it emphasizes practical knowledge that helps bartenders, sommeliers, and hospitality professionals develop a nuanced appreciation of global beverage trends while also understanding local drinking habits. This hands-on approach has made The Happy High a sought-after training partner for top hotels, bars, and restaurants across India.

Revolutionizing India’s Bar Consulting Scene

Beyond education, The Happy High is also a leader in bar consulting, helping businesses elevate their beverage programs. Whether it’s curating innovative cocktail menus, training staff, or introducing unique international and indigenous ingredients, the company brings deep expertise to every project.

One of the standout aspects of The Happy High’s consulting work is its emphasis on local flavors and indigenous spirits. As India’s bar culture matures, more establishments are looking to blend international cocktail trends with homegrown ingredients. The Happy High has been at the forefront of this movement, incorporating regional flavors such as Mahua, Feni, and local agave spirits into contemporary cocktails. This fusion of tradition and modernity is what sets its consulting work apart.

Spotting and Shaping 2025’s Beverage Trends

With 2025 on the horizon, The Happy High is keeping a close eye on industry trends and playing an active role in shaping them. Some key insights from their work include:

1. The Continued Rise of Tequila

Tequila has gained immense popularity in India’s metro cities, and this trend is expected to spread to tier-2 and tier-3 cities. With more brands entering the Indian market and consumers becoming more experimental, tequila-based cocktails will become even more mainstream.

2. The Resurgence of Rum

While India has long loved its dark rums, the rise of premium and craft rums is shifting the narrative. The Happy High predicts a surge in rum-based cocktails, with bartenders moving beyond classic dark rums to explore white and aged rums in sophisticated drinks.

3. Indigenous Spirits Going Mainstream

India has a rich history of indigenous spirits, but they have often been overlooked in premium cocktail culture. This is changing, with Mahua, Feni, and Indian agave spirits making their way into high-end bars. The Happy High has been a strong advocate for these drinks, ensuring they find a place on modern cocktail menus.

4. High-Tech Mixology

The future of cocktails is as much about science as it is about flavor. Techniques such as fat-washing, milk-washing, and the use of rotary evaporators (RotoVaps) are becoming more common in India’s top bars. These methods, once exclusive to high-end Western bars, are now making their way into Indian mixology. The Happy High has played a key role in bringing these innovations to Indian bartenders through its training programs.

5. Ayurveda and Indian Botanicals in Cocktails

Indian herbs and botanicals are finally getting the recognition they deserve in mixology. Many high-end bars, inspired by The Happy High’s consulting projects, are now using traditional Indian ingredients like tulsi, ashwagandha, saffron, and Indian sarsaparilla in their cocktails. This fusion of Ayurveda and mixology not only makes drinks more unique but also adds a wellness angle to alcohol consumption.

Continue Exploring: “Kuch Nahi Hoga”—Anupam Mittal Challenges This Dangerous Mindset in Policy Bazaar’s New Ad

Showcasing Indian Cocktail Culture to the World

As Indian bars gain global recognition, The Happy High is working to put Indian mixology on the world map. Many of their consulting projects focus on telling a uniquely Indian story through cocktails. For example, their recent menu for ITC Grand Chola in Chennai was inspired by regional Tamil Nadu drinks, incorporating local ingredients like almond gum (Pisin) and Indian sarsaparilla (Anantmool). By using these indigenous ingredients in cocktails, The Happy High ensures that travelers and locals alike experience a taste of India’s rich beverage heritage.

Continue Exploring: Lahori Beverages Nears ₹450 Crore Fundraise as Valuation Soars to ₹2,500 Crore – A New Challenger in India’s Booming Drinks Market

A Vision for the Future

The Happy High is not just following industry trends—it is creating them. By blending education, consulting, and a deep appreciation for both global and indigenous flavors, the company is setting new benchmarks in India’s beverage industry.

As India’s cocktail culture grows, The Happy High will continue to play a crucial role in educating professionals, guiding businesses, and helping India’s bars stand out on the global stage. Whether it’s through cutting-edge mixology techniques, reviving forgotten Indian spirits, or crafting trendsetting cocktail menus, The Happy High is shaping the future of Indian drinking culture—one cocktail at a time.

Advertisement

Dogsee Chew Secures $8M in Series B Round Led by Ektha.com, Aims to Dominate $100B Global Pet Treat Market

0
Image of Dogsee Chew
Dogsee Chew Secures $8M in Series B Round Led by Ektha.com, Aims to Dominate $100B Global Pet Treat Market

Dogsee Chew Secures $8 Million in Series B Funding to Expand Global Presence

Bengaluru-based pet treat brand Dogsee Chew has raised $8 million in a Series B funding round led by Ektha.com, with participation from Shivanssh Holdings, Poddar Family Office, and existing investors. This latest investment brings the company’s total funding to $22 million, reinforcing its position as a leader in the natural pet treat industry.

Fueling Expansion & Innovation

With this fresh capital, Dogsee plans to expand manufacturing capacity by upgrading its current factories and setting up a new facility. The company is also gearing up to strengthen its Amazon Global Selling strategy, with a strong focus on growth in the US and Canada in 2025.

Continue Exploring: “Kuch Nahi Hoga”—Anupam Mittal Challenges This Dangerous Mindset in Policy Bazaar’s New Ad

Founded in 2015, Dogsee Chew has carved a niche in the pet food industry by offering 100% vegetarian, natural, protein-rich dog treats, specializing in Himalayan yak chews. As pet owners increasingly seek healthier, more sustainable alternatives for their furry companions, Dogsee has emerged as a go-to brand for premium pet treats.

Chasing Global Leadership in Himalayan Chews

Dogsee Chew’s co-founders, Sneh Sharma and Bhupendra Khanal, have a bold vision: to make the company the world’s largest manufacturer of Himalayan yak chews while keeping up with the surging demand for high-quality pet treats.

Continue Exploring: Lahori Beverages Nears ₹450 Crore Fundraise as Valuation Soars to ₹2,500 Crore – A New Challenger in India’s Booming Drinks Market

Commenting on the funding, Sreenivasa Musani Reddy of Ektha.com emphasized Dogsee’s strong commitment to quality and sustainability, positioning it as a game-changer in the pet food industry.

With a rapidly expanding global footprint and an increasing focus on e-commerce, Dogsee Chew is on track to redefine the pet treat market while staying true to its mission of providing pets with nutritious and natural snacks.

Advertisement

Namita Thapar Bets Big on Go Zero: ₹5 Cr Sales in Off-Season, ₹100 Cr ARR in Sight—Is This India’s Next Ice Cream Empire?

0
Image of go zero
Namita Thapar Bets Big on Go Zero: ₹5 Cr Sales in Off-Season, ₹100 Cr ARR in Sight—Is This India’s Next Ice Cream Empire?

Namita Thapar, the well-known entrepreneur and Shark Tank India judge, recently took to Instagram to share her enthusiasm for a booming ice cream startup. In her post, she highlighted how the brand, founded by Kiran Shah of Go Zero, is disrupting the ice cream industry with its zero-sugar, low-calorie offerings.

According to Thapar, the startup has already achieved an impressive ₹5 crore in sales in January—despite it being the off-season for ice cream. This strong performance puts the company on track to achieve an annual recurring revenue (ARR) of ₹100 crore. The ice cream brand has gained a loyal following, including Thapar herself, who revealed that Go Zero’s products are a daily staple in her freezer.

Continue Exploring: Lahori Beverages Nears ₹450 Crore Fundraise as Valuation Soars to ₹2,500 Crore – A New Challenger in India’s Booming Drinks Market

Though she wasn’t present during the pitch on Shark Tank, Thapar had been following the brand closely and decided to personally invest in it. She reached out to her friend and ace investor, Abhijeet Vaidya, to collaborate on what she calls a “sweet deal.” She praised Kiran Shah for his deep industry knowledge, intellect, and drive—qualities that make him a unique and endearing entrepreneur.

The investment meeting took place in Pune, where Shah personally delivered ice cream to Thapar. She shared that her absolute favorite flavors are Raspberry and Mango Duets, which bring back childhood nostalgia for her.

Continue Exploring: “Kuch Nahi Hoga”—Anupam Mittal Challenges This Dangerous Mindset in Policy Bazaar’s New Ad

Beyond the business aspect, Thapar’s post took a personal turn when she mentioned that while people she trusted have often let her down, ice cream has always been a comforting constant in her life. She humorously acknowledged its role in stress relief and emotional eating, reinforcing the universal love for ice cream.

With Go Zero rapidly gaining traction, Thapar’s endorsement adds a powerful vote of confidence to the brand’s future in India’s competitive ice cream market.

Advertisement

Fukra Insaan & Triggered Insaan’s Fokus Set to Shake Up India’s ₹30,000 Crore Beverage Industry – Here’s What to Expect

0
Image of fokus
Fukra Insaan & Triggered Insaan’s Fokus Set to Shake Up India’s ₹30,000 Crore Beverage Industry – Here’s What to Expect

Popular YouTubers Fukra Insaan (Abhishek Malhan) and Triggered Insaan (Nischay Malhan) are stepping into the beverage industry with their latest venture—Fokus, a hydration drink set to launch in February 2025. Known for their entertaining and engaging content, the Malhan brothers are now channeling their creativity into crafting a line of fruit-flavored drinks designed to keep people refreshed and energized.

Fokus will be available in stores across India and will feature flavors like Mango Pineapple, Kiwi Lemon, and Watermelon Strawberry. What sets these drinks apart is their use of natural ingredients like coconut water and ginseng, which are known for their hydrating and revitalizing properties. Whether you’re hitting the gym, pulling an all-nighter, or just looking for a refreshing pick-me-up, Fokus aims to be your go-to hydration solution.

Continue Exploring: “Kuch Nahi Hoga”—Anupam Mittal Challenges This Dangerous Mindset in Policy Bazaar’s New Ad

The brand is backed by a strong management team, with Mayank Mishra overseeing Fukra Insaan’s operations and Ankit Madaan handling Triggered Insaan’s side of things. This structured approach ensures that the business is in good hands, allowing the Malhan brothers to focus on both content creation and building their new brand.

Continue Exploring: Lahori Beverages Nears ₹450 Crore Fundraise as Valuation Soars to ₹2,500 Crore – A New Challenger in India’s Booming Drinks Market

For fans who have followed their journey from YouTube stardom to entrepreneurial success, this move is both exciting and inspiring. It’s not every day that content creators take a leap into the FMCG space, and seeing two of India’s most loved YouTubers do it is a testament to their versatility and business acumen. With a strong fanbase, unique flavors, and a promise of quality ingredients, Fokus is shaping up to be an interesting addition to the hydration drink market.

Advertisement

John Abraham-Backed NOTO Ice Cream Raises ₹15 Crore to Disrupt India’s ₹228.6 Billion Ice Cream Market

0
Image of noto
John Abraham-Backed NOTO Ice Cream Raises ₹15 Crore to Disrupt India’s ₹228.6 Billion Ice Cream Market

NOTO Ice Cream raised ₹15 crore in funding led by Inflection Point Ventures, with support from JITO and Lets Venture.

The fresh capital will fuel NOTO’s expansion across Tier 1 and Tier 2 cities, support new product launches for the summer, and strengthen marketing efforts on food-tech and quick-commerce platforms. The funds will also go toward infrastructure upgrades and brand-building initiatives to accelerate the company’s growth.

Revolutionizing the Ice Cream Industry

Launched in 2019, NOTO Ice Cream has carved a niche for itself by offering low-calorie, low-sugar ice creams that don’t compromise on flavor. Backed by Bollywood star John Abraham, along with Rannvijay Singha and Kunal Bahl, NOTO has become a go-to brand for health-conscious consumers who still want to indulge.

Co-founded by Varun Sheth—a seasoned chef and entrepreneur—and Ashni Shah, a creative strategist with expertise in design and marketing, NOTO is driven by a mission to make desserts both delicious and guilt-free. Varun previously founded 1Tablespoon, a Mumbai-based brand known for introducing sourdough pizzas, while Ashni has built a career blending creativity with business strategy.

Investors Bet on NOTO’s Market Potential

Vinay Bansal, Co-Founder of Inflection Point Ventures, sees NOTO as a category disruptor.

“Finding desserts that are both tasty and healthy is a challenge for many consumers. Most options either lack flavor or fail on the nutrition front. NOTO is changing that with its unique offerings that strike the perfect balance. We believe in their vision and scalability, which is why we’re backing them in this next phase of growth.”

Continue Exploring: Lahori Beverages Nears ₹450 Crore Fundraise as Valuation Soars to ₹2,500 Crore – A New Challenger in India’s Booming Drinks Market

A Brand on the Rise

NOTO currently operates in Mumbai, Delhi, Bangalore, Hyderabad, Chennai, and Pune, with aggressive expansion plans for cities like Ahmedabad, Kolkata, and Lucknow. The brand is widely available on platforms like Swiggy, Zomato, Zepto, Blinkit, Instamart, and Flipkart, making it easily accessible to a growing customer base.

With its tagline “Eating, Not Cheating,” NOTO has built a loyal following. The company’s innovative approach to ice cream—focusing on premium ingredients and reduced sugar content—has positioned it as a leading player in the better-for-you dessert category.

Continue Exploring: “Kuch Nahi Hoga”—Anupam Mittal Challenges This Dangerous Mindset in Policy Bazaar’s New Ad

Awards and Recognition

NOTO’s innovative product lineup has earned multiple accolades, including:

“Product of the Year” for Chocolate Mini Bites at the Channelier FMCG Awards (2022)

Most Loved Brand on Social Media” and “Top Consumer Packaged Brand” by LBB x Nykaa (2023)

Advertisement

Amazon Joins the 10-Minute Delivery War: Amazon Now Takes on Blinkit, Zepto, and Flipkart in India’s $4.35 Billion Quick Commerce Race

0
Image of amazon
Amazon Joins the 10-Minute Delivery War: Amazon Now Takes on Blinkit, Zepto, and Flipkart in India’s $4.35 Billion Quick Commerce Race

Amazon India has quietly started piloting its 10-minute delivery service, Amazon Now, in select Bengaluru neighborhoods, signaling its entry into India’s booming quick commerce battle. The service, currently focused on groceries and everyday essentials, is expected to expand into beauty, home, and kitchen products in the coming months.

Continue Exploring: Lahori Beverages Nears ₹450 Crore Fundraise as Valuation Soars to ₹2,500 Crore – A New Challenger in India’s Booming Drinks Market

Initially rumored to launch under the name “Tez,” Amazon Now is Amazon’s answer to the growing demand for ultra-fast deliveries, a sector dominated by players like Blinkit, Zepto, and Swiggy Instamart. While Amazon Fresh already offers two-hour deliveries for groceries and fresh produce, this new initiative aims to shrink that timeframe dramatically.

Amazon isn’t alone in ramping up its quick commerce ambitions. Flipkart launched its own instant delivery service, Flipkart Minutes, last August to compete with emerging rapid-delivery startups. Meanwhile, Myntra has been testing M-Now in Bengaluru since November, and Nykaa rolled out a pilot for 10-minute deliveries in Mumbai last October.

Continue Exploring: “Kuch Nahi Hoga”—Anupam Mittal Challenges This Dangerous Mindset in Policy Bazaar’s New Ad

India’s quick commerce sector is on an aggressive growth trajectory, projected to hit $3.49 billion by 2025 and expand at a CAGR of over 4.5%, reaching $4.35 billion by 2030, according to Mordor Intelligence. With Amazon Now entering the race, competition is about to get even fiercer.

Advertisement

Amitabh Bachchan Joins KRBL’s India Gate: How the ₹8,000 Crore Basmati Giant is Strengthening Its Brand Power

0
Image of krbl
Amitabh Bachchan Joins KRBL’s India Gate: How the ₹8,000 Crore Basmati Giant is Strengthening Its Brand Power

KRBL Ltd. has signed Bollywood legend Amitabh Bachchan as the face of its iconic ‘India Gate’ basmati rice, marking a major push to solidify its brand leadership in the global basmati market.

Announcing the partnership, KRBL emphasized that Bachchan’s association with India Gate is more than just an endorsement—it’s a celebration of tradition, quality, and trust that the brand has built over the decades. Ayush Gupta, India Business Head at KRBL, expressed excitement over the collaboration, calling it a “perfect match” between Bachchan’s enduring legacy and the company’s rich heritage.

Continue Exploring: “Kuch Nahi Hoga”—Anupam Mittal Challenges This Dangerous Mindset in Policy Bazaar’s New Ad

“For generations, India Gate has been a staple in Indian households, and there’s no one better than Amitabh Bachchan to represent the values of authenticity and excellence that our brand stands for,” Gupta said. The company sees this as an opportunity to deepen consumer engagement and bring its story to a wider audience, both in India and across the world.

Bachchan, whose larger-than-life persona has made him a household name for decades, echoed the sentiment. “India Gate basmati rice is not just a product; it’s an integral part of Indian kitchens, woven into countless family meals and traditions,” he said.

Continue Exploring: Lahori Beverages Nears ₹450 Crore Fundraise as Valuation Soars to ₹2,500 Crore – A New Challenger in India’s Booming Drinks Market

KRBL, a publicly traded company, is a dominant force in the global basmati rice industry and continues to expand its portfolio of consumer food products. With Bachchan as its brand ambassador, the company is poised to strengthen its connection with consumers and reinforce its market leadership.

Advertisement

Adani Wilmar’s ₹1,300 Crore Food Processing Plant Kicks Off in Haryana, Eyes 6.27 Lakh Tonne Annual Output

0
Image of adani wilmar
Adani Wilmar’s ₹1,300 Crore Food Processing Plant Kicks Off in Haryana, Eyes 6.27 Lakh Tonne Annual Output

Adani Wilmar Ltd has officially launched its massive food processing plant in Gohana, Sonepat, Haryana, following an investment of nearly ₹1,300 crore. The company, known for its Fortune brand, confirmed the commencement of operations in a regulatory filing on Thursday.

Continue Exploring: Lahori Beverages Nears ₹450 Crore Fundraise as Valuation Soars to ₹2,500 Crore – A New Challenger in India’s Booming Drinks Market

Spread across 85 acres, this state-of-the-art facility is among the largest in India’s food processing sector. Built using ₹1,298 crore from the company’s IPO proceeds, the plant is expected to generate around 2,000 direct and indirect jobs in the region.

The facility boasts an impressive annual production capacity of 6.27 lakh tonnes, with 4.5 lakh tonnes dedicated to food products such as wheat flour, maida, suji, rawa, and rice, while another 2 lakh tonnes will be allocated to edible oils, including mustard oil, rice bran oil, and cottonseed oil. Additionally, the plant will produce Mustard DOC and Ricebran DOC for animal feed.

Continue Exploring: “Kuch Nahi Hoga”—Anupam Mittal Challenges This Dangerous Mindset in Policy Bazaar’s New Ad

This development comes shortly after the Adani Group announced its decision to step away from Adani Wilmar, marking a significant shift in the business landscape for the company behind some of India’s most well-known cooking oil and food brands.

Advertisement

From 20,000 to 40,000 Stores: How Beyond Snack is Scaling India’s Banana Chip Revolution

0
Image of manas madhu
From 20,000 to 40,000 Stores: How Beyond Snack is Scaling India’s Banana Chip Revolution

In a recent interview with Manas, the founder of Beyond Snack, the remarkable journey of transforming the humble banana chip from a regional staple to a national delight was laid bare. Born and bred in Kerala, Manas has a deep-rooted affinity for the flavors and culture of his homeland, which has fueled his mission to bring banana chips into the organized, branded domain in India.

From Regional Favorite to National Brand

Beyond Snack has essentially done for banana chips what Lays did for potato chips, by focusing on quality, hygiene, and consistency. Manas explains that while banana chips have long been a beloved snack across South India, particularly below Maharashtra, their potential to be a pan-India phenomenon was untapped due to the dominance of unorganized sectors and a lack of quality research.

The company’s vision is ambitious: to make banana chips as ubiquitous and trusted as potato chips. Manas highlights that while the product is familiar across India, thanks to the country’s status as a leading banana producer, the challenge has been to ensure that quality banana chips are readily available and trusted by consumers nationwide.

The market size for banana chips, though not officially quantified due to its unorganized nature, is believed to have the potential to reach a significant portion of the potato chip market, which is around 1,800 crores. Manas anticipates that within five years, the organized segment of banana chips could hit approximately 200 crores per month.

Continue Exploring: “Kuch Nahi Hoga”—Anupam Mittal Challenges This Dangerous Mindset in Policy Bazaar’s New Ad

Currently, Beyond Snack does not plan to diversify beyond banana chips, focusing instead on deepening its market penetration across India. The company has already established a presence in 12 countries through inbound export requests, although this aspect of the business is not yet a primary focus.

Navigating Sales Channels: Online and Offline

On the operational side, Beyond Snack has navigated the landscape with a balanced approach between online and offline sales. Starting with a strong online presence due to the e-commerce boom during the Covid-19 era, the company now sees an even split between online and offline revenue. This blend has been crucial, with platforms like Amazon, Flipkart, and quick commerce giants like Zepto and Swiggy Instamart playing significant roles in their growth.

Manas acknowledges the importance of traditional distribution channels (GT – General Trade) for long-term stability and scale, despite the allure of quick commerce. He notes that while quick commerce has been a boon for immediate market access, building a robust GT network is essential for reaching every nook and cranny of India, where e-commerce might not penetrate as effectively.

Continue Exploring: Lahori Beverages Nears ₹450 Crore Fundraise as Valuation Soars to ₹2,500 Crore – A New Challenger in India’s Booming Drinks Market

Looking ahead, with a recent funding round under their belt, Beyond Snack aims to double its retail touchpoints from 20,000 to 40,000 over the next 6-8 months, focusing particularly on expanding in the North and West of India, where snack consumption is traditionally high.

The flavors that have captured the Indian palate include Original Salted, Peri Peri, and Salt and Pepper, with newer variants like Coconut Oil and Desi Masala also gaining traction.

Manas’s journey with Beyond Snack is not just about selling banana chips; it’s about cultural transformation, making a regional snack a national treasure, all while maintaining the essence of Kerala’s culinary heritage.

Advertisement

Gen Z’s ₹10,000 Crore Shopping Power: How 91.7% Will Pay More for Better Service & Why 85% Jump Between Marketplaces

0
Image of gen Z
Gen Z’s ₹10,000 Crore Shopping Power: How 91.7% Will Pay More for Better Service & Why 85% Jump Between Marketplaces

A new report from tech-driven firm Sciative reveals that 66% of Gen Z shoppers (aged 18-25) prefer to shop online rather than in physical stores, signaling a major shift in retail dynamics. With convenience, variety, and instant price comparisons at their fingertips, this generation is transforming how businesses approach pricing, service, and customer engagement.

Customer Reviews Hold More Power Than Ever

Gen Z shoppers are highly influenced by peer opinions, with a striking 83% relying on customer reviews before making a purchase. This trend highlights the increasing importance of brand trust and credibility in the digital age. Traditional marketing efforts alone are no longer enough—real customer experiences, testimonials, and social proof now drive buying decisions more than flashy ads.

Continue Exploring: Lahori Beverages Nears ₹450 Crore Fundraise as Valuation Soars to ₹2,500 Crore – A New Challenger in India’s Booming Drinks Market

Price is King, But Quality Wins in the Long Run

When making their first purchase, price is the biggest deciding factor, with 68% of Gen Z consumers ranking it as their top priority. However, once they find a product they like, quality becomes the key to loyalty. The report shows that 86% of Gen Z shoppers will continue to buy a product even if its price increases by 10%, as long as it meets their expectations. This insight reveals that while Gen Z is cost-conscious, they are also willing to invest in products that deliver real value.

Loyalty? Only If the Price is Right

Retailers can’t rely on blind loyalty from Gen Z consumers. The study finds that 85% of them will switch between online marketplaces to hunt for the best price. This behavior underscores the need for businesses to balance competitive pricing with other value-driven incentives like superior service and exclusive perks.

Continue Exploring: “Kuch Nahi Hoga”—Anupam Mittal Challenges This Dangerous Mindset in Policy Bazaar’s New Ad

Customer Service Can Justify Higher Prices

Despite their price sensitivity, Gen Z is willing to pay more for a better shopping experience. A whopping 91.7% of respondents said they would accept higher prices if a retailer provides superior customer service. Whether it’s fast delivery, hassle-free returns, or responsive customer support, brands that go the extra mile can secure long-term customer loyalty—even without offering the lowest prices.

The Future of Retail: More Than Just Transactions

“Gen Z is reshaping retail with their demand for transparency, fairness, and a seamless shopping experience,” said Vijeta Soni, Co-Founder & CEO of Sciative. “They aren’t just looking for the lowest prices—they expect brands to build genuine connections with them. For Gen Z, shopping isn’t just a transaction; it’s about trust, engagement, and a sense of community.”

As this generation continues to disrupt traditional retail models, businesses must evolve quickly. Offering fair pricing, high-quality service, and meaningful customer interactions will be the key to winning over Gen Z. Companies that fail to meet these expectations risk losing out to competitors who truly understand what makes this generation tick.

Advertisement