Walmart has announced plans to expand its involvement in the realms of artificial intelligence and drones, with the goal of enhancing its customers’ shopping experiences.
In a Tuesday keynote at the CES trade show in Las Vegas, the nation’s largest retailer announced its plans to extend drone delivery services to an additional 1.8 million households in the Dallas-Fort Worth metropolitan area later this year. Although Walmart has already completed 20,000 drone deliveries across seven states, company leaders contend that this expansion highlights the growing demand and efficiency of their drone operations. Notably, Walmart executives emphasized that no other rival has come as close to achieving this level of drone concentration in households within a major metropolitan market.
Highlighting advancements in AI, Walmart introduced a generative AI-powered search feature tailored for iOS users. This innovation suggests pertinent products for customer queries spanning from football watch parties to bridal showers.
Walmart’s InHome Replenishment with AI
Additionally, the company offered a preview of InHome Replenishment, a service leveraging AI to understand consumers’ shopping patterns, ensuring a consistent supply of their preferred groceries. Walmart also unveiled a beta platform enabling customers to virtually create outfits and receive feedback from their friends.
Meanwhile, under Walmart’s ownership, Sam’s Club introduces a fresh approach to the checkout process, incorporating scan-and-go technology, self-checkout, or the conventional manned register. Departing from the typical receipt-checking procedure, the stores employ cameras at exits to capture images of items in shoppers’ carts and verify purchases based on the items they have paid for. As stated by Sam’s Club CEO Chris Nicholas, this camera technology is presently operational in ten clubs and is set to expand across the chain later this year.
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