Swiggy, an online food delivery platform, has recently implemented a “platform fee” of INR 2 per food order for all users, regardless of the total value of the order.
The company clarified to reporters that the additional charges are exclusive to food orders placed on the main platform and do not extend to Instamart users.
“The platform fee is a nominal flat fee charged on food orders. This fee helps us operate and improve our platform and enhance app features to deliver a seamless app experience,” a Swiggy spokesperson said in a statement.
In addition to the convenience and handling fees for food delivery, the platform fee is an additional charge.
According to the latest report, Swiggy has claimed to process between 1.5 to 2 million orders throughout the day.
During the holy month of Ramzan, residents of Hyderabad ordered an astonishing 1 million biryanis and 400,000 plates of haleem via the popular food-delivery platform Swiggy.
The online food delivery platform announced in March that it had delivered 33 million plates of idlis in the preceding 12 months, demonstrating the dish’s immense popularity among customers.
The cities of Bengaluru, Hyderabad, and Chennai were the top three locations where idlis were ordered the most.
On average, the company has more than 250,000 restaurant partners registered on its platform, and it usually adds around 10,000 restaurants each month.