OhWaiter, a hospitality technology developer, has joined the Toast Partner Ecosystem to empower restaurants in utilizing its text-to-order platform.
The platform introduces fresh ordering and customer engagement features. Through text interactions, the technology actively engages customers, facilitating the creation and completion of orders using Toast’s point-of-sale (POS) system.
It proves advantageous in hospitality settings with challenging access points, like guest rooms, golf courses, and pools, effectively reducing the necessity for staff presence in those areas.
OhWaiter serves as a valuable takeout solution, enabling customers to place orders directly from their mobile phones, thereby avoiding lengthy queues or wait times. Additionally, it accommodates orders received through text messages.
OhWaiter introduces an AI-driven text-to-order functionality designed for restaurants aiming to enhance customer engagement.
Upon activation, it has the capability to store a location’s phone number, allowing for convenient text-to-order functionality without the need for subsequent scanning.
The system can identify each customer, ascertain whether they are on or off the premises, and manage various aspects of their order.
OhWaiter chief operating officer and co-founder AJ Vernet stated, “AI-infused text-to-order channels are becoming a cost-effective way to connect directly with your customers and take their orders. OhWaiter acts like a perfect waiter every time, upselling items when appropriate.
“OhWaiter has no limit on the number of orders it can process simultaneously. We eliminate any unnecessary wait times or staffing challenges an operator will have while saving them money on commission since the customer is already acquired.”
Toast business development senior director Keith Corbin stated, “We are thrilled to welcome OhWaiter to the Toast Partner Ecosystem, and to offer Toast customers the ability to provide their guests order via text functionality with OhWaiter.
“By partnering with OhWaiter, customers can now unlock another way to drive guest visits, both repeat and new, by meeting them where they are.”
In early December 2023, Craveworthy Brands, a fast-casual and quick-service restaurant group, opted for Toast’s POS system for 50 more locations. This brought the total number of Craveworthy sites covered by Toast to 93.
