To enhance its food service, McDonald’s is teaming up with Google to introduce generative AI across thousands of its locations, with the rollout set to begin in 2024.
As reported by The Verge, McDonald’s has announced a collaboration with Google to integrate generative AI into its operations. This technological upgrade, encompassing both hardware and software enhancements, is anticipated to optimize operations and enhance food quality across thousands of McDonald’s stores.
Although not explicitly outlined, the AI technology is expected to integrate on-site hardware and software enhancements, complemented by services offered through Google Cloud. This sophisticated system aims to assist store managers in quickly identifying and resolving issues, thus minimizing operational disruptions.
McDonald’s has not provided specific details on the impact of AI integration on its workforce but implies that the system will streamline tasks for store staff and introduce innovative experiences for both employees and customers. This initiative aligns with a previous move by Wendy’s, which initiated tests on AI-based ordering systems earlier in the year.
The integration of AI is scheduled to coincide with the introduction of a new operating system designed to streamline the customer experience across McDonald’s mobile app and in-store kiosks. McDonald’s aims for these updates to facilitate more efficient testing and automated solutions, ultimately enhancing restaurant operations.