After a male passenger on a flight from New York to Delhi who was allegedly intoxicated urinated on a female co-passenger, the alcohol policy of Tata Group-owned Air India has come under scrutiny. Following the event, Air India apologized, admitting that the situation should have been handled more effectively.
How much alcohol is supplied on Air India aircraft has come under scrutiny after an incident in which an intoxicated customer urinated on another passenger. India Today consulted the airline’s procedures for serving extra drinks and determining how much alcohol can be provided to customers before they are cut off.
According to the airline’s policy, intoxicated people pose a risk to themselves and other passengers. A policy is in place at Air India to “avoid any air rage triggered by drunkenness.”
The rules for serving alcohol at Air India are as follows:
- Liquor should only be provided to passengers at their seats. Drinking alcohol that a passenger has brought should be avoided.
- One drink is defined as a 12-ounce beer, a full glass of wine or champagne, or one tiny bottle of liquor, and only one drink should be offered at a time.
- Alcohol should not be supplied to anyone under the age of 18.
- There should be a limit of two beverages per person on flights under four hours.
- Once the passenger has received three drinks, there must be a pause of at least three hours before serving more.
- The airline regulation notes that business class passengers may be exempt from these restrictions.
- The serving of alcohol to drunk people should stop, according to the cabin crew.
After an intoxicated passenger urinated on another passenger, the alcohol policy mentioned above has come under scrutiny. According to airline representatives, travelers on long-haul flights aren’t given unlimited alcohol. The passenger’s class of travel determines the available quota.
Following CEO Wilson Campbell’s public remark from last week, the airline is currently reviewing the policy, according to Air India personnel.