Swiggy has introduced two new initiatives to enhance the health and well-being of its delivery partners starting this summer. Collaborating with Dial 4242 and the Reliance-powered Visit app, the online delivery service has rolled out Mobile Medical Units (MMUs) and Teleconsultation Services for its entire fleet of delivery partners under its ‘Delivering Safely’ charter.
Stationed at key locations, these units offer health check-ups, including monitoring vital signs, identifying underlying health issues, and providing first aid for minor injuries sustained during delivery hours. Additionally, optometrists are available to conduct vision screenings and offer eye care services. Health education sessions are also held to promote wellness and preventive care among delivery partners. Starting with Bangalore, the MMUs will be deployed across various city locations, benefiting approximately 200 delivery partners daily.
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Swiggy has also partnered with the Reliance-powered Visit app to offer teleconsultation services for all delivery partners and their families. This initiative provides virtual access to specialists in General Medicine, Gynecology, Orthopedics, and Pediatrics, catering to the healthcare needs of delivery partners, their spouses, and children. Additionally, delivery partners will receive prescribed medicines at subsidized rates to ensure they have access to necessary healthcare.
“At Swiggy, the safety and well-being of our delivery partners have always been top priorities. We’ve implemented various initiatives such as on-demand ambulance services, paid time off for periods, access to telemedicine, and summer recharge zones. Introducing mobile medical units and teleconsultations is just another step we’re taking to ensure their health and safety,” said Mihir Shah, Swiggy’s Head of Operations.
“Our delivery partners are constantly on the move, but their health should never be neglected. These mobile medical units meet them where they are, emphasizing the importance of prioritizing their well-being. By offering essential healthcare services, we strive to cultivate a culture of wellness among our delivery partners,” he added.
Both programs will soon be extended to additional cities in the coming weeks. This rollout further strengthens the company’s commitment to the health and safety of its delivery partners, building upon the successful introduction of initiatives such as the on-demand ambulance service in 2022, as outlined in the “Delivering Safely” charter.
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