SoundHound AI, a leading provider of voice-based artificial intelligence (AI) solutions, has unveiled its latest offering, Employee Assist, designed specifically for the restaurant sector.
The technology firm stated that its recently launched Employee Assist is a conversational artificial intelligence (AI) solution meticulously crafted to assist employees in the restaurant industry.
Employee Assist furnishes details regarding food and beverage items, addresses common business queries, and provides updates from the manager’s log along with essential daily tasks.
The innovative technology utilizes its voice AI in conjunction with generative AI capabilities to assimilate and comprehend instruction manuals, ingredients, and allergen information.
Details are subsequently relayed to the restaurant staff via their headsets in the course of a seamless two-way exchange.
Moreover, the company asserts that its innovative technology comprehends natural human speech without necessitating employees to alter their conversational style.
The innovative solution will also assist restaurant operators in minimizing the inherent challenges associated with inexperienced and multitasking employees.
SoundHound AI co-founder and chief product officer James Hom said, “Employee Assist offers a first-class solution to support busy employees and remove any friction and confusion from the equation. It’s an AI-powered expert in their ear that delivers the right information every time.
“Both restaurant operators and customers are now embracing cutting-edge technology like this because they understand that it’s capable of creating a more efficient and productive ordering experience.”
In September 2023, SoundHound AI seamlessly integrated with Olo, extending its technology accessibility to all locations utilizing Olo’s technology.
The integration smoothly directed voice orders to the Olo platform, seamlessly aligning with a restaurant’s operational processes.
