Indian government-backed Open Network for Digital Commerce (ONDC) has unveiled the ONDC Official Guide App, aimed at providing assistance and support to various user groups, including sellers, buyers, logistics providers, and network participants.
The application can be found on the Google Play Store and offers language support in English, Hindi, as well as 10 additional Indian languages.
Commenting on the initiative, ONDC’s MD and CEO T Koshy said, “It is an extension of our continued dedication to transparency and accessibility for all. We look forward to the app’s pickup on the Google Play Store and remain dedicated to continuously enhancing its functionality to provide ongoing value to our ecosystem.”
In a statement, ONDC mentioned that prior to its release, the Guide App underwent thorough testing to ensure its functionality and adherence to Google Play Store policies and guidelines.
The application was created with the aim of enabling the user community to actively engage with the ONDC ecosystem. Designed as a primary resource, its notable features comprise:
The application offers authenticated ONDC data and valuable insights into the ecosystem, along with incorporating real-time updates and interactive elements like videos and frequently asked questions (FAQs).
Launched in 2021, ONDC is a seller network designed to ensure the accessibility of e-commerce to every part of India. Its primary goal is to establish open standards for all aspects of digital commerce, enabling buyers and sellers to conduct transactions through any compatible app or service.
Recently, ONDC has ventured into skill-based services, including appliance repair and teaching assistance, thereby broadening its existing array of offerings that already encompass food, grocery delivery, and mobility services.
Furthermore, it is reported to be preparing for the official launch of its cab services program in Kolkata, in collaboration with the West Bengal government’s Yatri Sathi app. Since its pilot launch in July, the program has been achieving an average of more than 5,000 rides daily, with an impressive user base of over 365,000 registered users and 18,600 registered driver partners.
During July, ONDC announced that its daily retail orders, encompassing food and grocery, exceeded 35,000, with significant contributions from Delhi NCR accounting for over 11,000 orders and Bengaluru for more than 7,000 orders.
