More than 150 upscale dining establishments and food chains have expressed their grievances to magicpin, the offline discovery and savings platform, regarding the automatic acceptance of bookings through their Google reservation product.
During the past week, numerous high-end restaurants in Delhi, Mumbai, and Bengaluru encountered customers who had made table reservations online via magicpin.
However, upon arriving at the restaurants, they were informed that reservations made through magicpin were not accepted.
The company acknowledged its mistake, explaining that during the product testing phase, it was inadvertently rolled out across all the restaurants in various localities.
“The source of this was magicpin’s google reservation product which was activated across restaurants causing chaos,” the company said in a statement.
At present, magicpin boasts an impressive roster of nearly 4000 fine-dining restaurants actively accepting reservations through Google reservations on its platform. The company has successfully facilitated over 80,000 table bookings and currently manages an average of 5,000 reservations on a weekly basis.
“The company has offered to rectify the situation by providing an enhanced reservation management system. Now the Google reservations feature can be seamlessly integrated into the restaurant’s existing reservation management system via magicpin. This would allow the restaurants to retain the benefits of online reservations while having better control over the booking process,” the company said.
