Nutritionist Khushboo Gupta recounts her “most unpleasant encounter” aboard an Indigo flight, where she discovered a live worm in her sandwich. Gupta, expressing her dismay at the declining food and service standards of the budget airline, posted a stomach-turning video of the incident on Instagram.
The Delhi-based dietician stated that she took an Indigo flight from the national capital to Mumbai on the morning of December 29. While booking the flight, she had added and duly paid for a veg sandwich that was duly served to her during the journey.
Upon taking a bite of the sandwich, Gupta was startled to observe a crawling worm. To exacerbate the situation, the flight attendant responded very “casually” when she asked for other passengers to be notified of the incident, allowing them to decide whether or not to consume their meals.
“Despite knowing the quality of sandwiches was not good… the flight attendant continued to serve sandwiches to other passengers. There were kids, elderly and other passengers …. What if any one catches infection,” Gupta asked as she shared the incident on Instagram.
She mentioned that upon informing the Indigo flight attendant about the worm, the response received was simply, “I will replace it with something else.” She also promised to bring it to the attention of the concerned department later.
The flight attendant subsequently came back with an alternative food item for Gupta, which she declined to accept.
“I didn’t want to create a panic situation …. but Her first action should have been to make other passengers aware so that they make an informed decision about consuming the sandwich or not,” the dietician wrote.
She ended by stating that she didn’t want a refund or compensation from Indigo but stressed the importance of putting passenger safety first for the airline.
Indigo takes action:
The airline acknowledged the issue and is collaborating with its caterer to ensure that corrective measures are implemented.
“We are aware of a concern raised by one of our customers regarding their experience on flight 6E 6107 from Delhi to Mumbai. We want to emphasize our unwavering commitment to maintain the highest standards of food and beverage service on board. Upon investigation, our crew had immediately ceased the service of the specific sandwich in question. The matter is currently under thorough examination, and we are working closely with our caterer to ensure appropriate corrective measures are taken. We sincerely apologize for any inconvenience caused to the passenger,” Indigo said in a statement.
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