IKEA, the Swedish furniture giant, has collaborated with Rhenus, a global logistics player, to bolster its online presence and facilitate deliveries to customers in Delhi-NCR.
IKEA said that it has inked a MoU with Rhenus to “elevate the home delivery experience” for clients in the Delhi-NCR region.
This move aims to support the growth of IKEA’s e-commerce expansion and ensure faster and sustainable deliveries to customers in the region, as stated in a statement.
As part of this collaboration, Rhenus will establish a warehouse facility capable of storing and fulfilling over 7,000 products. The warehouse is expected to go live early next year, the company stated.
The company stated that this initiative will guarantee smooth doorstep delivery to customers in the Delhi-NCR region, representing a notable milestone in IKEA’s expansion in India. Furthermore, the company added that this move would empower it to fulfill the majority of orders within a 24-hour timeframe.
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“Our collaboration with Rhenus spans decades. Bringing their knowledge and expertise in growing IKEA in other global countries to our operations in India is an exciting opportunity for both,” said Saiba Suri, IKEA Country Customer Fulfilment Manager.
Suri elaborated, stating, “Our aim is not only to expand but also to craft a customer experience that prioritizes sustainability and community well-being. IKEA is thrilled to mark its initial presence in Delhi NCR in partnership with Rhenus.”
Situated in Gurugram, the facility spans 150,000 square feet and boasts excellent connectivity for inbound movements via rail, road, and air. According to the company, it will fulfill hundreds of orders daily and also create numerous job opportunities, fostering a diverse and inclusive workspace while implementing industry-leading sustainable practices.
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Rhenus India Regional CEO, Vivek Arya, remarked, “As our partnership with IKEA extends beyond Europe to a global level, it underscores our mutual dedication to excellence, innovation, and sustainability. This new warehousing endeavor in India signifies more than just operational growth; it represents a bold stride toward fostering a more inclusive and diverse global footprint.”
In August 2018, IKEA inaugurated its maiden retail outlet in India located in Hyderabad. Presently, it operates three large-format stores in Hyderabad, Navi Mumbai, and Bengaluru, along with two city stores in Mumbai. The company intends to venture into the Delhi-NCR region with two expansive shopping centers featuring integrated IKEA outlets in Gurugram and Noida. The Gurugram project is anticipated to debut by the coming year.
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