On World Braille Day, January 4, 2025, Taj Mahal, New Delhi reaffirmed its dedication to diversity, inclusion, and accessibility with new initiatives that set fresh standards in hospitality.
In celebration of the day, the hotel invited guests to explore menus in Braille across all its renowned restaurants, ensuring that everyone could enjoy the independence and dignity of an inclusive dining experience. This effort is a reimagining of what thoughtful hospitality means, with accessibility at its heart.
A Beautiful Initiative
Earlier in the year, the hotel introduced Braille menus throughout its restaurants as part of its ongoing efforts to make luxury dining available to all. Additionally, Taj Mahal launched the Taj Swagat Manual, an induction guide for new colleagues at the hotel. Available in Braille and supported by Indian Sign Language (ISL), the manual emphasizes Taj Mahal’s continuous drive to create welcoming spaces for everyone, including its employees.
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Top Executive Opines on this Initiative
Reflecting on these initiatives, Anmol Ahluwalia, area director – operations and general manager at Taj Mahal, New Delhi, emphasized, “World Braille Day is a powerful reminder of the importance of inclusivity in every sphere of life, especially in hospitality. At Taj Mahal, New Delhi, we believe that true luxury lies in creating experiences where every individual feels valued and empowered.
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From offering menus in Braille to introducing the Taj Swagat Manual, our initiatives aim to inspire a culture of accessibility and respect. Hospitality is about enriching lives and building connections, and we are proud to lead by example in making inclusion a cornerstone of luxury.”
