In an industry-first move, Amazon India has forged a significant partnership with the Inland Waterways Authority of India (IWAI), operating under the Ministry of Ports, Shipping, and Waterways. The collaboration entails the signing of a memorandum of understanding (MoU) to pioneer the transportation of customer packages through inland waterways.
According to the memorandum of understanding (MoU), Amazon India and IWAI are set to collaborate on facilitating the movement of containerized cargo and establishing a network for utilizing inland waterways in cargo transportation. This initiative, outlined in a blog post on Wednesday, signifies Amazon’s foray into exploring inland waterways as an integral component of its supply chain.
In collaboration with IWAI and its carriers, Amazon is gearing up to launch a pilot run along the Patna to Kolkata waterway, specifically on National Waterway 1. Government statistics reveal that the country boasts 111 designated national inland waterways, covering approximately 20,275.5 km and facilitating the transportation of nearly 55 million tonnes of cargo each year.
Commenting on the development, minister of ports, shipping and waterways Sarbananda Sonowal said, “This MoU with Amazon India marks a significant step towards harnessing the potential of India’s inland water transport. Our focus is on increasing cargo movement through river systems, which is a more sustainable and economical mode of transport. I congratulate Amazon India on their endeavour to collaborate with IWAI to create a waterways transportation solution.”
Coincidentally, this development occurs almost a year subsequent to the introduction of Amazon Air, the air cargo network by the US-based ecommerce giant, in India. Amazon India maximizes the entire cargo capacity of a Boeing 737-800 aircraft to enhance the speed of deliveries to its customer base.
Speaking on the waterways initiative, Abhinav Singh, the VP of operations at Amazon India, said, “This MoU between Amazon India and the IWAI is poised to develop a transformative offering that will open up new possibilities for all ecommerce companies to leverage the country’s extensive inland waterways.”
Singh emphasized Amazon’s steadfast dedication to its worldwide mission of revolutionizing the future of logistics. The company is determined to leverage the untapped potential of India’s rivers, canals, and other water bodies to elevate the efficiency of logistics and transportation within the Indian ecommerce industry.
By integrating inland waterways into its operations, the prominent ecommerce player has established an extensive logistics network across India, encompassing land, air, and water transport. Additionally, Amazon is actively pursuing the expansion of its export capabilities from India. Media reports suggest that the ecommerce giant aims to achieve exports totaling $20 billion from India by the year 2025.
Zomato’s shares opened flat on Thursday, as reports emerged about tax notices being served to food delivery aggregators Zomato and Swiggy over non-payment.
As of the previous day’s (November 22) closing, Zomato shares concluded the session at INR 115.25. As of 9:20 am on November 23, the stock was trading at INR 114.
In January 2022, the government included ‘restaurant services’ and cloud kitchens within the scope of Section 9(5) of the CGST Act, 2017. This resulted in platforms such as Swiggy and Zomato being required to pay a 5% GST on the ‘restaurant services’ they provide.
Zomato and Swiggy have reportedly been issued notices for a combined goods and services tax (GST) amounting to approximately INR 1,000 Cr. Tax authorities now consider delivery charges collected by these platforms as part of their revenue.
Both food delivery platforms have been instructed to remit INR 500 Cr each, representing the 18% tax imposed on the entirety of the delivery fees they have accumulated since the initiation of their food delivery services.
The delivery fees imposed by both Swiggy and Zomato have consistently sparked debate and controversy, eliciting diverse opinions.
In 2016, Swiggy initiated the practice of charging food delivery fees, and following suit, Zomato also introduced delivery charges.
Having established a standard for delivery fees, Zomato initiated a loyalty program now known as Zomato Gold. This program enables customers to waive delivery fees by subscribing to a monthly plan, which also comes with additional perks.
Similarly, Swiggy introduced Swiggy One, adopting the concept of eliminating delivery fees through a subscription model, accompanied by additional benefits.
Zomato and Swiggy collectively fulfill 1.8 million to 2 million orders daily nationwide. The introduction of a new Goods and Services Tax (GST) has the potential to disrupt their cash flow.
Nevertheless, both platforms have initiated the imposition of a platform fee on orders, with fees ranging from INR 2 to INR 5 per order. Importantly, this fee is applicable universally to all customers, regardless of whether they are enrolled in any particular loyalty program.
Meanwhile, Zomato announced its second consecutive profitable quarter, witnessing a notable surge in profit after tax to INR 36 Cr during the September quarter of the financial year 2023-24 (FY24). This marked an 18-fold increase from the PAT of INR 2 Cr in the previous quarter.
In the bustling streets of Bangalore, where culinary delights seem to be around every corner, one brand has emerged to redefine the gastronomic landscape—Paris Panini. Imagine the sheer joy of biting into a perfectly crafted panini, where the crunch of golden-brown bread gives way to a medley of flavors that dance on your taste buds. Each bite is a symphony of succulent meats, artisanal cheeses, and vibrant, handpicked vegetables harmonizing in a gourmet masterpiece. It’s not just a sandwich; it’s a rollercoaster ride, an indulgence that transcends the ordinary.
For food enthusiasts who need no introduction to the perfection of a panini, Paris Panini is the epitome of this culinary love affair. What started as a food truck venture in 2015 by Nicolas Grossemy, a French cuisine enthusiast, quickly transformed into a brand that bridges the gap between India and Paris, ensuring that foodies need not leave the country for the love of authentic French flavors.
Nicolas Grossemy
As the sizzle of the grill echoed the passion and precision behind each panini creation, Paris Panini’s initial foray into the Indian culinary landscape was not without its challenges. In an interview with SnackFax, Nicolas Grossemry, the Co-Founder, revealed the hurdles faced in establishing a brand that introduced the concept of authentic French paninis to a relatively unacquainted audience.
“The name of the food truck, Le Casse Croute, was quite a bet. We really wanted to make people understand it’s authentic not only with the product but also with the branding between the name, the brand colors, the uniforms,” explained Nicolas. Overcoming the unfamiliarity with the brand’s name became part of the initial journey, as Nicolas personally engaged with people to elucidate the authenticity behind Paris Panini.
However, the challenges did not end there. Operating a food truck in Bangalore posed regulatory obstacles, with Nicolas navigating the fine line of legality. “Food trucks aren’t entirely legal in Bangalore. Dealing with local authorities was a bit of a pain,” he confessed. Undeterred, Paris Panini adapted and, after a few months, introduced a delivery and take-away counter, steering the brand toward a more accessible dining experience.
Nicolas didn’t just bring the idea of a panini to Bangalore; he brought the essence of French culinary culture. Adapting the menu to local tastes while maintaining an authentic French touch became paramount. “In France, you can manage a 30-seater cafe with 4 people, but here you’d need 8 to 10 people. Some might not come for work for some ‘personal reason,’ and the culture of doing everything is not here. In France, we learn to do everything in the restaurant. That’s not the case here, but I learned this and adapted that way,” Nicolas shared, reflecting on the cultural nuances of the Indian culinary landscape.
Sourcing Challenges: A Gastronomic Puzzle
One of the most daunting challenges for any food brand lies in ingredient sourcing. Nicolas shed light on this aspect, stating, “The range of products is very limited here. When in France, you’ll have the choice to work with 10 different kinds of tomatoes here you’ll get one or two. The same comes with flour and cheese, for example.” Despite these limitations, sourcing the right ingredients was crucial to ensuring the quality and freshness of Paris Panini’s offerings—a compromise Nicolas was unwilling to make.
Navigating the Urban Jungle: Traffic Woes and Unexpected Partnerships
Being based in Bangalore, notorious for its traffic, posed logistical challenges. However, an unexpected turn of events brought Nikhil Gupta into the picture, marking a significant turning point for Paris Panini. Nicolas revealed, “Previous attempts to secure funds had fallen through, creating a precarious financial situation. Our partnership is characterized by complementary strengths, as we complete each other, helping us bring unique skills and expertise to the project.” Nikhil and AB’s investment in Paris Panini allowed the brand to grow, with a commitment to reinvesting profits and ensuring a steady and sustainable expansion.
Nicolas emphasized the importance of staying true to one’s passion and vision. “When I started Le Casse Croute, I truly believed in the product; that’s what kept me going. For anyone who wants to be an entrepreneur, start something you’re passionate about, start something you have knowledge about and fix targets,” he advised. The success of Paris Panini didn’t happen overnight, but the unwavering belief in the product paved the way for investor confidence and, ultimately, the brand’s flourishing journey.
Future Plans: Strengthening Foundations for Growth
In its initial years, Paris Panini focused on the Quick Service Restaurant (QSR) segment before transitioning to Fast Casual. This shift, evident in larger establishments like the 55-seater Church Street location, was driven by a commitment to enhancing the customer experience. The brand recognized the limitations of counter ordering and menu frames, prompting a move towards table service. Recent collaborations, such as the partnership with Mannheim for exceptional coffee offerings, further underline Paris Panini’s dedication to elevating the overall dining experience.
As Paris Panini continues to make waves in Bangalore’s culinary scene, the brand remains focused on strengthening internal processes and fundamentals. While future expansion plans are yet to be decided, the brand contemplates potential outlets in specific regions or cities within the next 12 months. The emphasis on fortifying the brand’s core values and operational efficiency takes precedence before venturing into new challenges or cities.
In the heart of Bangalore, Paris Panini stands as a testament to the fusion of culinary artistry and entrepreneurial spirit. From the challenges of introducing French street food to navigating the intricacies of the Indian culinary landscape, Paris Panini has not only weathered the storm but emerged as a beacon of gourmet delight, inviting food enthusiasts on a delectable journey through the streets of Bangalore and beyond.
GOPIZZA, a renowned South Korean-based pizza brand, unveiled its first-ever container-modeled store in Bangalore at LITBOX, Whitefield, marking a pioneering step in the company’s innovative and cost-effective approach to sustainable expansion.
Situated within a compact 150 sq ft container, this fresh establishment represents a strategic maneuver by GOPIZZA to optimize space efficiency while maintaining the beloved comforting and rustic ambiance cherished by pizza enthusiasts.
“The decision to embrace the container model was more of trying to take GOPIZZA back to its roots rather than attempt something new,” said Mahesh Reddy, CEO, GOPIZZA India.
The efficiency and affordability inherent in container outlets empower GOPIZZA to expand into varied locations and tap into previously unexplored revenue streams, offering a competitive edge over traditional brick-and-mortar stores.
Moreover, these outlets significantly reduce the initial setup costs and capital investments while accelerating the setup process.
Their swift establishment, completed in just 3-5 days, represents a notable improvement compared to the customary 2-3 months needed for traditional outlets.
In its quest for expanded reach, GOPIZZA adopted container outlets, motivated by benefits such as decreased capital expenditure, reduced rents, and improved operational efficiency.
The brand plans to dedicate 10 percent to 15 percent of its expansion strategy to container outlets, with the goal of establishing a presence in 15 cities across India within a year.
Rajkot-based Gopal Snacks has initiated the process of raising INR 650 crore through an Initial Public Offering (IPO) by filing preliminary papers with the capital markets regulator Sebi. According to the Draft Red Herring Prospectus (DRHP) submitted on Tuesday, the proposed IPO is exclusively an Offer For Sale (OFS) of equity shares by promoters and other selling shareholders.
Within the Offer For Sale (OFS), Bipinbhai Vithalbhai Hadvani intends to sell shares amounting to INR 100 crore, Gopal Agriproducts Pvt Ltd plans to divest shares valued at up to INR 540 crore, and Harsh Sureshkumar Shah aims to sell shares worth up to INR 10 crore.
The offering additionally incorporates a provision for eligible employees to subscribe.
Established in 1999, Gopal Snacks is an Indian fast-moving consumer goods company that provides a range of namkeen, western snacks, and other products, catering to markets both within India and internationally.
As of September 2023, the products of the namkeen makers were distributed in 10 states and two Union Territories, supported by a network comprising three depots and 617 distributors.
The company runs three production facilities located in Gujarat at Rajkot and Modasa, and in Maharashtra at Nagpur.
Moreover, it operates three subsidiary manufacturing facilities primarily engaged in the production of besan, raw snack pellets, seasoning, and spices.
These are primarily utilized internally for the production of finished goods such as namkeen, gathiya, and snack pellets.
The company’s revenue from operations saw a rise from INR 1,128.86 crore in FY21 to INR 1,394.65 crore in FY23, while the profit increased from INR 21.12 crore in FY21 to INR 112.37 crore in FY23.
The Initial Public Offering (IPO) is being facilitated by Intensive Fiscal Services, Axis Capital, and JM Financial, who are serving as the book-running lead managers. The company’s equity shares are slated for listing on both the BSE and the NSE.
On Wednesday, Patanjali Ayurved, led by Baba Ramdev, asserted that it is not engaged in disseminating “false advertisements or propaganda” concerning its products. The company expressed a willingness to accept any penalties imposed by the Supreme Court, including fines or even the most severe consequences, should it be proven guilty of making deceptive claims.
The day following the Supreme Court’s warning to the company about refraining from making “false” and “misleading” claims in its medicine advertisements purporting to cure various diseases, Patanjali Ayurved stated that it possesses a “database with more than one crore people, supported by real-world evidence, preclinical, and clinical evidence.”
Additionally, the company expressed humble respect for the court, stating, “If we engage in false advertisements or propaganda, we have no objections if the honorable court imposes a fine of crores or even issues a death sentence.” During a press conference in Haridwar, Ramdev remarked that the apex court should have considered their perspective as well.
Ramdev stated that given the chance, he is personally prepared to present all facts, clinical evidence, and scientific research papers before the court to substantiate his claims.
Ramdev reiterated his commitment to his assertions of healing serious illnesses through Yoga and Ayurveda.
On Tuesday, a bench comprising Justice Ahsanuddin Amanullah and Justice Prashant Kumar Mishra orally observed while hearing a plea of the Indian Medical Association (IMA), “All such false and misleading advertisements of Patanjali Ayurved have to stop immediately. The court will take any such infraction very seriously…” The top court, on August 23, 2022, had issued notices to the Union health ministry and Ministry of Ayush and Patanjali Ayurved Ltd, on the plea of the IMA alleging a smear campaign by Ramdev against the vaccination drive and modern medicines.
In its statement, Patanjali said, “We would like emphasise that we are not spreading any false propaganda. Hundreds of therapies of Yoga, Ayurveda, Naturopathy, Panchakarma, Shatkarma, fasting and with the integrated treatment of system, we have made thousands of people free from several diseases like BP, sugar, thyroid, asthma, arthritis, obesity, liver and kidney failure, and cancer.”
It further claimed, “We have the world’s best research centre on ayurveda, Patanjali Research Foundation, for research on traditional treatment and sanatan knowledge tradition. Where hundreds of world renowned scientists are conducting research, and by following more than 3,000 research protocols, close to 500 research papers have been published in the world’s highly reputed research journals.”
The company accused “some stubborn and so-called frustrated doctors of the medical sector, who oppose Yoga, Ayurveda and Naturopathy” of have a problem.
While acknowledging that diseases can be controlled with synthetic medicines, it said “but cannot be cured”, this problem of allopathy is not a problem for Yoga-Ayurveda.
“In the medical field, we have seen many modern practitioners those who are committing medical crimes by installing fake pacemakers, stealing kidneys, taking unnecessary medicines and conducting tests indiscriminately as medical mafia/drug mafia, we have fought against them,” the statement added.
On Wednesday, Coca-Cola India announced its entry into the ready-to-drink tea beverages market with the introduction of ‘Honest Tea.’ This brand falls under the ownership of Honest, a subsidiary of the Coca-Cola Company.
The organic green tea used in the product will be procured from the Makaibari Tea Estate, owned by Luxmi Tea Co Private Ltd based in Kolkata, as per company statements.
The two companies signed a Memorandum of Understanding (MoU) on this matter during the seventh edition of the Bengal Global Business Summit (BGBS) held here.
The motive behind the launch was to offer consumers a broader range of beverage choices, as stated by a senior official from Coca-Cola India & Southwest Asia.
He further mentioned that the iced green tea will be available in Lemon-Tulsi and Mango variations.
Honasa Consumer reported a remarkable 93% year-on-year increase in its net profit, reaching INR 29.4 crore for the September quarter of the financial year 2024 (Q2FY24). The parent company of direct-to-consumer (D2C) brands like Mamaearth, The Derma Co, and BBlunt had incurred a loss of INR 15 crore in the same period the previous year. The profit in the prior quarter (Q1FY24) amounted to INR 24.7 crore.
According to the firm’s first-ever earnings update since its stock market debut earlier this month, consolidated revenue from operations grew by 21 per cent year-on-year to INR 496.1 crore, up from INR 410.4 crore a year ago and INR 464.4 crore in Q1FY24. This growth was driven by a volume increase of 27 per cent year-on-year. Mamaearth recorded an earnings before interest, tax, depreciation, and amortization (EBITDA) of INR 40 crore for the reported quarter, up by 53 per cent year-on-year.
“Our business has grown by 33 per cent Y-o-Y in the first half (H1) FY24 which is 3.8 times the median growth of FMCG companies in India,” said Varun Alagh, chairman and chief executive officer, Honasa Consumer.
He mentioned that the company’s profit experienced a significantly swifter growth compared to its revenues, as the profit after tax (PAT) for the first half (H1) surged by an impressive 1,377 per cent to INR 54 crore.
“Dr Sheth’s has become the 4th brand from Honasa portfolio to enter the 150 crore club in terms of annual recurring revenue after Aqualogica and Derma Co,” Alagh added.
The company’s overall expenses for the quarter amounted to INR 463.9 crore, reflecting an 18% year-on-year increase from INR 392.3 crore in the corresponding period last year.
The company extended its offline distribution to 165,937 outlets, marking a 47% year-on-year growth as of September 2023. According to a Jefferies report, Mamaearth secured a position among the top 15 beauty and personal care brands in India, surpassing several established legacy brands.
In the dynamic landscape of modern business, where competition is fierce and consumer expectations are constantly evolving, companies are increasingly turning to the power of personalization to gain a competitive edge. The era of one-size-fits-all marketing is fading, and in its place, a new paradigm is emerging—one that recognizes the unique traits and preferences of individual consumers. This shift towards hyper-personalization is not just a trend; it’s a strategic imperative for businesses looking to thrive in the digital age.
Understanding the Personalization Imperative
Consumers today are bombarded with an overwhelming amount of information. From social media ads to email campaigns, the average person is exposed to thousands of marketing messages every day. In such a saturated environment, generic and impersonal messages are easily ignored. This is where personalization comes into play, offering a way for businesses to cut through the noise and connect with consumers on a deeper, more meaningful level.
Personalization is not just about addressing customers by their first name in an email; it’s about tailoring the entire marketing experience to align with individual preferences, behaviors, and needs. Businesses are leveraging advanced data analytics, artificial intelligence, and machine learning to gain insights into consumer behavior, allowing them to create highly targeted and personalized campaigns.
Harnessing Data for Personalization
The heart of effective personalization lies in data—the fuel that powers insights into consumer behavior. As consumers interact with websites, make purchases, and engage with online content, they leave behind a digital footprint. This data, when harnessed responsibly, becomes a goldmine for businesses seeking to understand their customers better.
E-commerce giants, for example, analyze customer browsing patterns, purchase history, and demographic information to create personalized product recommendations. Streaming platforms use algorithms to understand user preferences and suggest content tailored to individual tastes. The result is a more engaging and relevant experience that keeps customers coming back for more.
However, with great power comes great responsibility. As businesses collect and utilize vast amounts of customer data, the importance of ethical data practices cannot be overstated. Privacy concerns have become a major focal point, leading companies to adopt transparent data policies and stringent security measures to protect customer information.
The Rise of AI in Personalization
Artificial intelligence (AI) has become a game-changer in the realm of personalization. Machine learning algorithms can analyze massive datasets at unprecedented speeds, identifying patterns and predicting consumer behavior with remarkable accuracy. This allows businesses to automate and scale their personalization efforts in ways that were once inconceivable.
Chatbots, powered by natural language processing algorithms, provide personalized interactions in real-time, answering customer queries, and guiding them through the purchasing process. AI-driven recommendation engines analyze user preferences to suggest products, services, or content that align with individual tastes, increasing the likelihood of conversion.
In the retail sector, virtual fitting rooms use augmented reality to enable customers to “try on” clothing virtually, providing a highly personalized shopping experience from the comfort of their homes. These technological advancements not only enhance the customer experience but also contribute to increased customer satisfaction and loyalty.
Building Customer Loyalty through Personalization
The benefits of personalization extend beyond the immediate impact on sales. By creating a more personalized and relevant experience, businesses can foster stronger connections with their customers, leading to increased loyalty and advocacy.
When consumers feel understood and valued, they are more likely to remain loyal to a brand. Personalized communications, exclusive offers tailored to individual preferences, and proactive customer service contribute to a positive brand perception. In an era where customer loyalty is a scarce commodity, businesses that invest in personalization are better positioned to create lasting relationships with their customer base.
Final Thoughts:
The power of personalization in marketing is reshaping the way businesses engage with their customers. By leveraging data, artificial intelligence, and cutting-edge technologies, companies can create highly targeted and personalized experiences that resonate with individual consumers. As the business landscape continues to evolve, embracing the personalization imperative is not just a strategy; it’s a commitment to meeting the ever-changing expectations of today’s discerning consumers. The companies that successfully navigate this shift will not only survive but thrive in an era where the customer is truly at the center of it all.
In the fast-paced world of business, staying ahead of the curve is not just an advantage; it’s a necessity. For growing brands, the ability to make informed decisions is a critical factor that can determine success or failure. In this era of digital transformation, where data is abundant and technology is ever-evolving, leveraging market trends has become a cornerstone for smart decision-making.
The Data Revolution: From Information Overload to Strategic Insights
The rise of big data has transformed the business landscape, presenting both challenges and opportunities for companies of all sizes. As information continues to grow at an unprecedented rate, businesses that can harness this data and distill it into actionable insights gain a competitive edge.
For growing brands, the challenge lies not in the lack of data but in the ability to extract meaningful patterns and trends. This is where the true power of data-driven decision-making comes into play. By adopting advanced analytics and machine learning algorithms, businesses can sift through vast datasets to identify patterns that may not be apparent through traditional analysis methods.
Understanding Market Trends: A Blueprint for Growth
Market trends act as a compass for businesses, guiding them through the ever-changing landscape of consumer preferences, industry dynamics, and global economic shifts. Smart brands recognize that success is not just about reacting to current market trends but anticipating and adapting to future ones.
In the world of e-commerce, for example, understanding the rise of mobile shopping or the increasing demand for sustainable products can be the difference between thriving and struggling. By analyzing historical data and current market indicators, brands can position themselves strategically, aligning their products or services with emerging trends.
Customer-Centric Strategies: The Heart of Data-Driven Decision Making
One of the most significant advantages of data-driven decision-making is its ability to create customer-centric strategies. Informed by detailed customer insights, businesses can tailor their offerings to meet the evolving needs and preferences of their target audience.
Take, for instance, the retail sector. Through data analytics, retailers can analyze customer purchasing behavior, identify popular products, and optimize pricing strategies. This not only enhances the customer experience but also ensures that businesses are allocating resources efficiently, minimizing waste and maximizing profitability.
Risk Mitigation: Preparing for the Unknown
In the unpredictable world of business, risk is inevitable. However, data-driven decision-making provides a powerful tool for risk mitigation. By analyzing historical data and market trends, brands can identify potential risks and develop strategies to mitigate their impact.
For instance, a manufacturing company may use predictive analytics to anticipate supply chain disruptions, allowing them to implement contingency plans and ensure uninterrupted production. By being proactive rather than reactive, businesses can navigate uncertainties with greater resilience.
The Technology Enablers: AI, Machine Learning, and Predictive Analytics
Behind the success of data-driven decision-making are sophisticated technologies such as artificial intelligence (AI), machine learning, and predictive analytics. These technologies empower businesses to process vast amounts of data in real-time, identify patterns, and generate actionable insights.
Machine learning algorithms, for example, can analyze customer behavior to predict future trends, helping businesses stay ahead of market shifts. Meanwhile, AI-driven chatbots and virtual assistants are transforming customer service, providing personalized experiences based on individual preferences and historical interactions.
Predictive analytics, on the other hand, enables businesses to forecast future trends, anticipate demand, and optimize operations. This not only streamlines decision-making processes but also enhances overall business efficiency.
Empowering Growth through Informed Decision-Making
In the era of data-driven success, market trends have become the compass guiding growing brands toward sustainable growth. The ability to harness the power of data, coupled with advanced technologies and customer-centric strategies, empowers businesses to make informed decisions that propel them ahead of the competition.
As we look to the future, the importance of data-driven decision-making will only continue to grow. Businesses that embrace this paradigm shift, invest in technology and talent, and prioritize customer-centric strategies will not only survive but thrive in an increasingly competitive and dynamic business environment. The journey toward success begins with understanding the data, interpreting market trends, and leveraging insights to inform smart decisions that drive growth.
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