The Central Consumer Protection Authority has delivered a heavy blow to Rapido. The bike and auto aggregator faces a ₹10 lakh fine for what officials labeled as Rapido’s misleading ads.
According to the CCPA, the claims qualified as deceptive marketing under the Consumer Protection Act, 2019. The ₹50 cashback was not real money but app tokens. They carried a seven-day limit and worked only on bike rides. None of these restrictions was disclosed.
Investigators noted the misleading campaigns ran for 548 days across more than 120 cities. Ads appeared on Facebook and YouTube. Exposure was large, and consumer trust took a hit.
Data from the National Consumer Helpline confirmed this. From April 2023 to May 2024, 575 complaints were filed. That jumped to 1,224 from June 2024 to July 2025. Half remain unresolved. Most grievances flagged overcharging, refund issues, driver misconduct, and failed cashback promises.
CCPA ordered Rapido to withdraw all Rapido Misleading Ads with immediate effect. The company must also reimburse affected users and file a compliance report within 15 days. Regulators said Rapido had shown a pattern of indifference toward grievances.
The order makes one point firm. Exaggerated service claims have consequences. For Rapido, the fine is not just about ₹10 lakh. It’s about consumer trust that now hangs in doubt.










