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Reliance Retail partners with ASOS to launch exclusive fashion brands in India, marking ASOS’s first nationwide retail collaboration

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Reliance Retail
Reliance Retail

Reliance Retail and ASOS have forged a long-term partnership to establish a multi-channel presence for the UK-based online fashion retailer’s own brands in India.

The agreement stipulates that Reliance Retail will serve as ASOS’s sole retail partner in India, overseeing all online and offline channels. This encompasses various retail formats, including exclusive brand stores, multi-brand store expressions, and digital commerce platforms.

Drawing upon its vast expertise in managing omni-channel retail networks, Reliance Retail will bring ASOS’s carefully curated selection of cutting-edge own-brand labels to the Indian market.

This partnership notably signifies ASOS’s nationwide exclusive retail collaboration for the first time.

Continue Exploring: Deepika Padukone’s 82°E joins forces with Reliance Retail’s TIRA for nationwide retail expansion

Isha Ambani, Director of Reliance Retail Ventures Limited, emphasized that the alliance reinforces the company’s dedication to bringing global trends to the Indian market.

She added, “This partnership reaffirms our position as India’s foremost retail destination, ensuring our customers have access to the latest fashion trends they desire.”

Furthermore, José Antonio Ramos, CEO of ASOS, emphasized the company’s objective of offering fashion lovers access to the latest and best trends.

“Teaming up with Reliance Retail, we’re thrilled to introduce a selection of our fashion-forward own-brand labels to customers in India — including ASOS Design, one of the premier British fashion brands globally,” remarked Ramos.

ASOS prides itself on presenting a carefully curated selection of thousands of products from 900 global and local brands, alongside its own fashion-forward labels, available in over 200 markets through its app and website.

Meanwhile, RRVL has garnered recognition as one of the fastest-growing retailers worldwide according to Deloitte’s Global Powers of Retailing 2023 report. Additionally, the company disclosed a consolidated turnover of INR 306,786 crore and a net profit of INR 11,101 crore for the fiscal year ending March 31, 2024.

Continue Exploring: Reliance Retail leverages B2B potential to expand apparel reach

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Decathlon debuts in Jharkhand with grand opening of first store in Jamshedpur

Decathlon

Decathlon, the renowned French sporting goods brand, has inaugurated its first store in Jharkhand, marking its entry into the state alongside other global sports brands. Situated at Bistupur, Jamshedpur, the standalone store was announced via a social media post by a company representative.

“Inviting all sports aficionados in Jamshedpur and throughout Jharkhand! The inaugural Decathlon sports outlet in Jharkhand is officially welcoming visitors, situated right here in Jamshedpur,” shared Bijay Bhan Singh, Business Development Manager – East and North East, Decathlon Sports India, in a LinkedIn update.

The store boasts an extensive selection of more than 5,000 products, featuring 60 different variations of sports apparel and equipment suitable for individuals of all ages and genders. It covers a diverse range of categories such as outdoor, water sports, fitness, racket sports, team sports, cycling, running, walking, roller sports, and target sports.

Continue Exploring: Decathlon India names Sankar Chatterjee as new CEO

“Through the magic of sports, we encourage people of all ages and backgrounds to adopt an active lifestyle, unlocking their true potential and nurturing a sense of community. Whether you’re a seasoned athlete or just starting out, Decathlon Jamshedpur has something for everyone,” Singh emphasized.

In addition to Decathlon, Jharkhand accommodates several other global brands, including Adidas, Levi’s, Lee, Wrangler, KFC, Domino’s, and many more.

Established in 1976 by French entrepreneur Michel Leclercq, Decathlon opened its first store in Lille, France. Presently, the company operates in over 72 countries, boasting a workforce exceeding 105,000 employees.

According to Steve Dykes, Chief Retail and Countries Officer, Decathlon anticipates that India will rank among its top five global markets within the next five years. This growth will be facilitated by the expansion of its store network and enhanced local sourcing efforts.

The brand plans to incorporate 10 new stores annually in India, concurrently boosting online sales and elevating local sourcing to over 90% within the next five years, a significant rise from the current average of 60%.

Continue Exploring: Decathlon sets sights on India as a ‘top priority’ market, eyes top five global position

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Govt to launch mobile app to curb deceptive practices by online platforms

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Ecommerce
Ecommerce (Representative Image)

The Centre is purportedly gearing up to launch a mobile app that will notify users whenever online platforms attempt to deceive them through manipulative tactics known as dark patterns.

According to ET, the introduction of this app is included in the government’s agenda for the first 100 days following the establishment of the next government.

Users can easily download the app, which will detect any dark patterns utilized by leading ecommerce companies and promptly notify the user. Upon receiving the alert, users can proceed to lodge complaints with consumer forums.

In a previous order, the Central Consumer Protection Authority (CCPA) defined ‘dark patterns’ as deceptive design practices or patterns within user interfaces or experiences across platforms. These are crafted to deceive or manipulate users into actions they did not originally intend or desire, thereby undermining consumer autonomy, decision-making, or choice. Such practices amount to misleading advertisements, unfair trade practices, or violations of consumer rights.

Continue Exploring: Govt cracks down on ‘dark patterns’ in e-commerce, labels it as unfair trading

Last year, the government issued a comprehensive set of guidelines aimed at regulating dark patterns to counter the deceptive practices of ecommerce companies. These guidelines apply to all platforms providing goods or services in India, encompassing advertisers and sellers as well.

The CCPA outlined numerous deceptive techniques, commonly known as “dark patterns,” which online platforms might employ to manipulate consumers. These include tactics such as false urgency, basket sneaking, confirm shaming, forced action, subscription traps, interface interference, disguised advertisements, nagging, trick questions, SaaS billing, and rogue malware.

In the meantime, the government is considering mandatory compliance for ecommerce platforms with quality consumer review standards as a measure to combat the issue of fake reviews.

Continue Exploring: Govt to make quality consumer review norms mandatory for e-commerce platforms to combat fake reviews

During a meeting held on Wednesday (May 15), representatives from prominent ecommerce entities and tech leaders such as Flipkart, Amazon, Google, and Meta voiced support for a proposal advocating the mandatory adherence to standards concerning “online consumer reviews,” as outlined in the 2022 release.

Continue Exploring: Ecommerce industry backs govt’s mandatory quality norms for consumer reviews

Ecommerce platforms frequently face regulatory scrutiny. Earlier this year, the Central Consumer Protection Authority (CCPA) allegedly instructed quick commerce platforms to validate their claims of ’10-minute’ delivery. Furthermore, Amazon, Flipkart, and Snapdeal were served notices by the consumer protection body regarding the sale of inferior quality toys.

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UK intensifies scrutiny on Indian spice imports amid contamination allegations

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Spices
Spices (Representative Image)

The UK’s food regulatory body has implemented additional oversight protocols for all spice imports originating from India. This marks the first instance of heightened scrutiny being applied to all Indian spice imports, following allegations of contamination against two brands, which have raised concerns among food regulators worldwide.

Last month, Hong Kong halted the sale of three spice blends manufactured by MDH and one by Everest, citing elevated levels of the carcinogenic pesticide ethylene oxide.

Continue Exploring: MDH and Everest spice controversy threatens over half of India’s spice exports, urgent action needed: Report

Singapore has also mandated a recall of the Everest blend, while New Zealand, the United States, India, and Australia have subsequently announced investigations into concerns associated with the two brands.

MDH and Everest, both prominent brands in India, have assured consumers that their products are safe for consumption.

Continue Exploring: After Hong Kong Ban, New Zealand investigates contamination concerns in MDH and Everest Spice products

The UK’s Food Standards Agency (FSA) announced the most rigorous measures to date affecting all Indian spices, stating that, due to concerns, they have “implemented additional control measures for pesticide residues in spices from India, including ethylene oxide.”

The agency refrained from providing specific details regarding the steps it is undertaking.

James Cooper, Deputy Director of Food Policy at the FSA, stated in a release, “Ethylene oxide usage is prohibited here, and we have established maximum residue levels for herbs and spices.”

“If any unsafe food or products are found on the market, the FSA will swiftly intervene to safeguard consumers,” assured the spokesperson.

The Spices Board of India, responsible for export regulation, did not provide an immediate response to a request for comment.

Continue Exploring: Spices Board issues comprehensive guidelines to curb ethylene oxide contamination in Indian spice exports

India is the world’s largest exporter, consumer, and producer of spices.

According to data from the Observatory of Economic Complexity website, in 2022, Britain imported spices worth $128 million, with India contributing nearly $23 million to this total.

MDH and Everest distribute their products to various regions, including the U.S., Europe, Southeast Asia, the Middle East, and Australia.

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Skincare brand Ilem Japan makes debut in Chennai with opening of flagship store

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Ilem Japan
Ilem Japan

Ilem Japan, a renowned Japanese skincare brand, has opened its first retail outlet in Chennai, located at Phoenix Palladium Mall in Velachery.

The recently opened store marks the brand’s second standalone outlet in the nation, succeeding the inauguration of its first comprehensive store at Phoenix Mall of the Millennium in Pune earlier this year.

Continue Exploring: Honasa Consumer’s skincare brand The Derma Co hits INR 500 Cr ARR milestone

Ishvani Patel, the founder of Ilem Japan, expressed, “As we unveil our store to the lively Chennai community, we’re thrilled to introduce the essence of Japanese wellness to you all. With our Chennai store’s debut, we extend an invitation for you to delve into a voyage of self-discovery, discovering the rich traditions and top-notch products that epitomize the Japanese spirit.”

The store will feature an array of products, encompassing essential items for face, body, and hair care.

In February 2023, the retailer entered the Indian market, initially establishing its online presence through its website. Presently, Ilem operates over eight kiosks in diverse malls across India.

Founded in April 2021 as an Internet-first startup specializing in multi-category skincare products, Ilem Japan now operates in Japan, India, and the United States.

Continue Exploring: Dot and Key Skincare appoints Shanaya Kapoor as its brand ambassador

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D2C paan brand The Betel Leaf raises $1.2M in bridge funding, eyes rapid expansion

Payal Raheja and Prem Rheja, Co-Founders, The Betel Leaf
Payal Raheja and Prem Rheja, Co-Founders, The Betel Leaf

The Betel Leaf, a Bengaluru-based online paan startup, has raised $1.2 million (around INR 10 crore) in a bridge funding round co-led by Inflection Point Ventures and Venture Catalysts.

The startup plans to utilize the new capital to amplify its existing retail and online footprint, scaling from 45 to 100 kitchens across India and overseas within the upcoming two years. Simultaneously, it aims to pioneer new automation technology to enhance consistency, ramp up production volume, and broaden its product range. Additionally, the fresh funds will fuel efforts to diversify its product portfolio.

Established in 2019 by Prem Rheja and Payal Raheja, The Betel Leaf operates as a direct-to-consumer (D2C) company specializing in the online sale of paan and other paan-derived products.

Its range includes Fresh Pans, ARID Pans, Celebration Hamper, Betel Chocolate, and Betel Leaf Tea. Within the Fresh Paan category alone, it boasts eight distinct flavors. Additionally, the company exports its products to Singapore, Malaysia, Nairobi, the UK, and the US.

Rheja expressed, “Our goal is to ensure that every consumer experiences the benefits of Betel Leaf through our range of paan and other paan-based products. We aspire to be pioneers and leaders in organizing this currently unstructured product category.”

“In today’s rapidly evolving India, sourcing authentic, hygienic, and convenient options for traditional Indian desserts like paan can prove to be quite a challenge. The Betel Leaf Co is tackling this issue directly by providing hygienic, fresh, and genuine paan, featuring a diverse range of flavors, delivered straight to our doorsteps,” stated Ivy Chin, a partner at Inflection Point Ventures.

Continue Exploring: Go DESi secures INR 41 Crore funding led by Aavishkaar Capital

The Betel Leaf is additionally seeking to broaden its retail footprint through collaborations with retail chains such as Reliance Retail, Spar, and other major players.

In 2021, the company successfully raised $800K in a seed funding round, with Venture Catalysts and 100Unicorns (formerly known as 9Unicorns) leading the investment.

The startup boasts prominent investors, including 100Unicorns, along with individual backers such as Amit Mehta, the promoter of S Amit group of companies, Arjun Vaidya, a venture investor at Verlininvest, and angel investor Masoom Minawala.

Continue Exploring: DrinkPrime secures $3 Million in Series B funding led by SIDBI Venture Capital

In 2023, India’s ecommerce market felt the impact of the broader funding downturn, witnessing a significant decline in startup funding compared to previous years.

Reports indicate that Indian ecommerce startups secured $2.6 billion in funding throughout the year, marking a 32% decrease from the $3.8 billion raised in 2022.

Continue Exploring: Ecommerce sees modest Q1 growth at 12-15%, industry anticipates 20% uptick by April

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Fashion brand Lavie marks milestone with opening of 10th exclusive retail store in Pune

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Lavie
Lavie

Lavie, a renowned fashion and lifestyle brand under Bagzone Lifestyle Pvt. Ltd., has recently opened its 10th exclusive retail store in Pune, located at Aero Mall, as confirmed by a company official’s social media update.

In a LinkedIn post, Shekhar Gaikwad, zonal manager for Lavie in the West and North regions, announced, “Excited to share the launch of our 10th exclusive outlet at Aero Mall in Pune!”

Continue Exploring: Homegrown fashion brand Kazo makes bold move into accessories with launch of ‘Kazo Details’, plans aggressive retail expansion

The store provides a variety of products, including handbags, sling bags, tote bags, laptop handbags, and backpacks, among others.

In November 2023, Lavie expanded its offerings into the watch category by launching a line of watches tailored specifically for women.

Founded in 2010 by siblings Ayush and Shobha Tainwala, Lavie has since developed its online presence through its website and multiple e-commerce platforms. Additionally, the brand operates 119 physical stores across various regions of India.

Bagzone Lifestyle, headquartered in Mumbai, manages several brands, including Fé Lavie, a footwear brand, and Lavie Sport, specializing in athleisure wear.

Continue Exploring: Tata CLiQ expands pre-owned luxury offerings with Ziniosa partnership

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Parle Agro’s Dhishoom widens reach, rolls out nationwide to redefine jeera masala beverage market

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Dhishoom

Parle Agro, renowned for its inventive strides in the Indian beverage sector, has introduced Dhishoom, a nationwide launch of a jeera masala-infused carbonated beverage. By making Dhishoom accessible throughout the nation, Parle Agro pioneers the first national brand in this particular category.

Originally introduced in 2012 and primarily accessible in rural and small-town markets, Dhishoom has now been rolled out nationwide by Parle Agro in response to the increasing demand for jeera-based beverages in India. Through this strategic expansion, Parle Agro not only seeks to satisfy but also to spearhead the growth of this thriving category.

Dhishoom offers consumers an authentic jeera drink experience, featuring a harmonious fusion of savory, tangy, and citrusy flavors skillfully combined with the perfect blend of jeera masala and carbonation. This concoction delivers a refreshing taste with a satisfying punch. Its distinctive and attention-grabbing packaging stands out prominently on retail shelves. Available in two convenient sizes—125ml and 250ml—priced at INR 10 and INR 20 respectively, Dhishoom ensures affordability without sacrificing quality.

Continue Exploring: Parle Agro’s Appy Fizz takes on a new avatar with bold brand design revamp 

Commenting on the launch, Ankit Kapoor, Head of Marketing and International Business at Parle Agro, expressed, “The nationwide rollout of Dhishoom signifies our entry into the masala soda segment on a national scale, aiming to take the lead in the diverse jeera masala drink market. We intend to leverage our deep understanding of consumer preferences, our expertise in design-led brand building, and our extensive distribution network to unlock the potential of this category.”

The jeera masala drink category, comprising both organized and unorganized sectors, holds a significant market size of around INR 700 crore. Presently, regional players largely control specific market areas, leaving room for a prominent national brand to step in and secure market presence. Parle Agro seeks to bridge this void by establishing itself as the pioneer nationwide brand in this segment.

Commenting on the launch, Nadia Chauhan, Joint Managing Director of Parle Agro, emphasized, “Our dedication to pushing boundaries and elevating categories drives our passion. The nationwide launch of Dhishoom underscores our resolve to tap into market opportunities fully. Our objective is to establish Dhishoom as the definitive preference in the jeera masala drink category, solidifying Parle Agro’s leadership not only in this category but also in the broader beverage industry.”

In its marketing strategy, Parle Agro will leverage its robust distribution network and deploy captivating Point-of-Sale Materials (POSMs) to amplify the brand’s presence. Furthermore, digital platforms and partnerships with influencers will be utilized to effectively engage the target audience on a regional scale.

Continue Exploring: India’s beverage market bubbling with natural ready-to-drink punch and mocktails as health and convenience take center stage

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Colgate Palmolive sees vast potential for growth in India’s toothpaste market

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Colgate Palmolive

In Indian villages, where over half the population neglects daily brushing, and in cities, where only a fifth brush twice a day, Colgate Palmolive India’s managing director, Prabha Narasimhan, emphasizes the responsibility of the company to enhance oral hygiene habits. Narasimhan points out that while every household in India purchases toothpaste, regular usage remains a challenge.

Narasimhan stated, “Our primary goal is to properly promote the value of oral care. When we constantly adhere to this purpose, the category flourishes. Conversely, when we falter, the category’s growth rate slows. “As the category leader achieves double-digit growth, we see an acceleration in category expansion.”

The company that produces the well-known toothpaste brand commands fifty percent of the oral care market in the country and experienced a growth of 10.6% during the quarter ending in March.

Continue Exploring: Colgate-Palmolive India reports 20% growth in Q4 PAT, reaches INR 379.8 Crore

In the past year, numerous fast-moving consumer goods categories, including oral care, experienced a slowdown, particularly in rural markets. Consumers there tightened their spending to counter inflation in daily groceries and household items. Additionally, companies decreased pack sizes without reducing prices, causing consumers to adjust their usage while purchasing a similar quantity of packs.

However, consumption in villages surpassed that of urban markets last quarter as many companies reduced prices due to declining commodity costs. Colgate noted that there is a growing sense of optimism in rural areas, which is expected to continue improving as inflation stabilizes and there are anticipations of a regular monsoon season.

Narasimhan added that based on current indications, inflation is expected to remain relatively low, increasing at a gradual pace. She emphasized that unlike many commodity-linked categories, the toothpaste category does not fluctuate significantly with commodity cycles.

Oral care consumption in India is notably low compared to other countries. For instance, markets like the Philippines consume 1.8 times and Brazil 3.1 times more than India. The US-based oral care giant has been focusing on innovation, especially in premium products, which consequently yield higher profit margins.

Analysts noted that the management is heavily prioritizing premiumization, aiming for a threefold growth in premium products compared to the core portfolio.

“To attain this objective, Colgate is strategically concentrating on its Total portfolio and intensifying efforts in organized channels. Furthermore, it aims to regain its former market share of Total from a decade ago, which has decreased from double-digit prominence in modern trade to single digits,” as stated in a report by Elara Securities.

Continue Exploring: Colgate-Palmolive’s CEO Noel Wallace bullish on India, expects rural demand surge and strong growth in oral care market

Nonetheless, only 12% of the oral care category consists of premium products, whereas 28% of SEC A consumers purchase premium items within this segment. In contrast, in categories like personal care, premium products constitute 30% of the category, with half of the SEC population opting for higher-priced items.

The company’s reliance on oral care products in India is significant, unlike its global counterpart, which boasts a robust portfolio in personal care as well. Plans are underway to introduce new products from its global portfolio, the company announced.

Narasimhan expressed, “Colgate will remain synonymous with oral care, and we aspire for it to continue receiving the same level of prominence, affection, and trust it enjoys today. However, we recognize an opportunity for diversification, which constitutes the fourth pillar of our strategy in developing the Palmolive brand.”

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Ecommerce industry backs govt’s mandatory quality norms for consumer reviews

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ecommerce
(Representative Image)

Ecommerce platforms have united in support of the Centre’s proposal to mandate compliance with quality norms for consumer reviews.

During a meeting held on Wednesday (May 15), representatives from leading ecommerce firms and tech giants like Flipkart, Amazon, Google, and Meta approved a proposal advocating for mandatory adherence to the standards set for “online consumer reviews” introduced in 2022.

The events unfolded during a stakeholder consultation organized by the Department of Consumer Affairs in New Delhi, focusing on safeguarding consumer interests from fraudulent online reviews.

Continue Exploring: Govt to make quality consumer review norms mandatory for e-commerce platforms to combat fake reviews

Led by consumer affairs secretary Nidhi Khare, the meeting also saw participation from industry association representatives, consumer advocacy groups, legal professionals, and activists.

The Ministry of Consumer Affairs announced that a draft Quality Control Order will be open for public feedback within a specified period. Before this step, stakeholders thoroughly discussed and expressed support for the concept of implementing a QCO to address fake online reviews.

“Stakeholders welcomed the discussion regarding the implementation of a Quality Control Order for IS 19000:2022. There was a unanimous agreement among all stakeholders that tackling fake reviews is crucial for safeguarding consumer interests in online shopping and necessitates vigilant monitoring. The Draft Quality Control Order will be open for public consultation, inviting comments within a designated timeframe,” the statement added.

Earlier this week, consumer affairs secretary Nidhi Khare reprimanded ecommerce platforms, noting the prevalence of fake reviews on their websites despite the Centre’s notification of voluntary standards on “online reviews” in late 2022.

Khare also suggested the possibility of mandating ecommerce platforms to adhere to quality consumer review norms as a measure to curb fake reviews.

The department outlined several quality control measures within the framework issued in 2022 to protect consumers’ interests by combatting deceptive reviews on ecommerce platforms. These standards delineated the responsibilities of both the review author and the review administrator.

Nevertheless, compliance with these norms was optional rather than compulsory. However, the Centre now intends to enforce mandatory compliance with these norms to safeguard “consumer interest”.

To provide context, grievances related to ecommerce recorded on the National Consumer Helpline (NCH) witnessed a staggering 366% surge from 2018 to 2023. According to government data, complaints surged from 95,270 in 2018 to 4.44 lakh in 2023, constituting 43% of the total grievances.

Continue Exploring: Ministry directs e-commerce platforms to remove Bournvita and similar beverages from ‘health drinks’ category

The recent initiative is a part of the government’s endeavors to safeguard the interests of online consumers. In December of the previous year, the Department of Consumer Affairs released guidelines on dark patterns and cautioned ecommerce platforms against employing such misleading tactics in their user interfaces.

Ecommerce platforms have previously come under scrutiny from authorities. Earlier this year, reports indicated that the Central Consumer Protection Authority (CCPA) instructed quick commerce platforms to substantiate their claims of ’10-minute’ delivery. Additionally, Amazon, Flipkart, and Snapdeal have been served notices by the consumer protection body for retailing substandard toys.

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