Uber Eats is introducing a live location-sharing capability to assist couriers in finding customers, especially in challenging locations like campus courtyards, parks, and playgrounds.
As of today, the new feature is being launched across all markets except Quebec. Uber Eats operates in over 11,000 cities spanning six continents.
When users place a “meet outside” or “meet at door” order on Uber Eats, they’ll receive a notification informing them that their location is being shared with the courier. This sharing activates when the courier is three minutes away, and the customer is within 100 meters of the drop-off site. Uber Eats ceases sharing the location once the order is delivered. Users also have the option to manually disable the feature at any point.
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The company aims to address a significant hurdle faced by many couriers, particularly during the warmer months when outdoor activities increase and people order food for occasions like birthdays. Domino’s implemented a comparable solution in June 2023 with the launch of Pinpoint Delivery, enabling customers to drop a pin on the map for pizza delivery to nearly any location.
“We’re thrilled to bring location sharing to Uber Eats and help consumers ensure greater reliability with every delivery they receive,” Divya Dalapathi, director of Product Management at Uber, said in a statement. “After launching the feature on Uber rides and seeing great success, we knew that building this feature on Uber Eats would be a game changer—especially for consumers who order from tricky-to-navigate locations like office buildings, parks, and large apartment complexes.”
Uber has implemented the live location-sharing feature in its rider app since 2017.