Time and again, we witness instances where customers stumble upon inequitable charges imposed by food delivery applications, prompting them to voice their grievances on various social media platforms. The most recent case involves a woman in Ahmedabad who was taken aback by the breakdown of costs when she placed an order through Zomato. Expressing her dissatisfaction with the perceived unfairness of the charges associated with the food containers, she turned to Twitter, urging the food tech company to provide a comprehensive explanation for the billing.
Twitter account holder Khushboo Thakkar shared a snapshot of her receipt which outlined a payment of INR 180 for three portions of theplas, along with an extra INR 60 designated for the food containers. It’s worth highlighting that each serving of the dish was valued at INR 60, mirroring the cost of the container itself.
Expressing disbelief, she questioned, “Container charge is equivalent to the item that I have ordered ₹ 60 for the container charge. Seriously?” as she tagged both Zomato and Zomato Care.
In a short span of time, her tweet started gaining traction, igniting responses from fellow users. A multitude of individuals joined the conversation, offering their viewpoints on the issue. While a faction stood in solidarity with her, reproaching the restaurant, another faction argued that she should have taken a moment to appraise the packaging fees prior to finalizing her order.
“Additional charges makes us irritable…” commented a user. Another user provided insight, writing, “The zomato cost of Thepla is 60 which would have already a mark up of 20. The actual cost had u visited the restaurant would have been 35 to 40 so not only the container but u have already paid 60 odd rupees to zomato menu. This is the convenience charge.”
Even Zomato addressed the tweet, clarifying, “Hi Khushboo, while taxes are universal and vary from 5 percent to 18 percent depending on the type of food. Packaging charges are levied by our restaurant partners, they are the ones who implement and earn from this practice.”
In response, Thakkar stated, “I find the Rs 60 container charge excessive and unfair. Shouldn’t it be the restaurant’s responsibility to provide containers without extra cost to customers?”
Since being shared, the post has garnered considerable attention, amassing over 42K views.
