ONDC, the government-promoted Open Network for Digital Commerce, is making significant strides in enhancing its service offerings. T Koshy, the CEO of ONDC, announced on Tuesday that the platform now boasts a fully automated grievance redressal system. Furthermore, ONDC is actively working on implementing an online resolution mechanism to further streamline the resolution process.
The ONDC (Open Network for Digital Commerce) is a strategic endeavor established by the Ministry of Commerce and Industry with the aim of fostering a supportive framework that empowers small retailers to leverage the opportunities presented by digital commerce.
The ONDC is not merely an application, platform, intermediary, or software. Instead, it is a comprehensive set of specifications meticulously crafted to promote the development of open, unbundled, and interoperable networks.
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“Just like ONDC enables searching for a product and buying for a product… it also enables (filing of) complaints. The complaints seamlessly go through from the buying side to the selling side… In addition to the completely automated grievance redressal… we are also enabling an online dispute redressal system,” Koshy said at industry body CII’s MSME Growth Summit.
Established on December 31, 2021, ONDC is registered as a Section 8 company.
Furthermore, he expressed that over the past few months, ONDC has achieved noteworthy progress, with the number of sellers and service providers on the network surpassing one lakh, while the network participants have exceeded 50.
