DoorDash and Uber Eats have unveiled plans to cease pre-delivery tip requests.
The platforms intend to postpone tip prompts until deliveries are successfully completed, eliminating the need for customers to provide tips for expedited service.
Delivery enterprises are currently grappling with challenges arising from factors like minimum wage mandates and delivery fees, both of which can impact tip amounts.
In early December 2023, the tip-requesting prompt during the checkout process for customers in New York City, USA, was discontinued by both Uber Eats and DoorDash.
A representative from Uber Eats informed Business Insider that the platforms have introduced a new fee, representing an additional charge to compensate couriers.
In the city, DoorDash and Uber Eats are presently earning $29.93 for each “active” hour of delivery.
Established in 2013, DoorDash extends its services to businesses in over 26 countries globally.
Launched in 2015, the Uber Eats app provides a diverse range of services, encompassing deliveries of everyday essentials to a variety of restaurant dishes.
In September 2023, the food delivery platforms Uber Eats, Deliveroo, and Just Eat entered into a charter agreement with the Transport for London authority in the UK.
The primary objective of the charter is to enhance the safety of motorcycle couriers and other road users in the capital city of England.
Earlier in the same month, Uber Eats integrated chef Gordon Ramsay’s London restaurants into its app.