Zomato has joined the growing trend of startups embracing artificial intelligence (AI) with the introduction of Zomato AI, aimed at enhancing convenience and personalization for its customers.
Zomato AI essentially serves as a chatbot or assistant designed to assist customers in recommending food dishes and restaurants. Zomato plans to introduce this feature gradually, initially offering it exclusively to Zomato Gold users.
“Transcending the boundaries of conventional chatbots, Zomato AI is an intelligent, intuitive foodie companion, designed to cater to users’ ever-changing preferences, dietary needs, and even their current moods,” the company said in a statement.
The multi-agent framework of Zomato AI offers a diverse range of prompts tailored for various tasks. As an example, when customers use Zomato AI, it will provide them with a widget displaying a comprehensive list of restaurants that serve their desired dish.
Furthermore, according to the statement, Zomato AI is capable of recommending a selection of popular dishes or restaurants in case a customer is uncertain about what to order.
Zomato AI enables customers to send multiple messages and provides nearly real-time responses.
“Proficient in handling complex queries, Zomato AI is designed to be users’ ultimate foodie friend… Zomato AI is a groundbreaking innovation that will allow customers to discover the right food at the right time and has the potential to redefine food ordering experiences,” the company added.
Following the surge in AI’s popularity, especially since the introduction of Open AI’s ChatGPT, several Indian startups have embraced AI to augment their services. Notably, Zomato’s competitor Swiggy and the online travel aggregator ixigo are among these innovative startups.
Zomato has also introduced a generative AI-powered product for its quick commerce platform, Blinkit.
Meanwhile, Zomato has been making a series of launches aimed at expanding the range of features available to its users. In June, it rolled out a multi-restaurant cart feature that empowers users to create multiple carts concurrently. Before this addition, users were restricted to adding items from only one restaurant at a time.
It also unveiled ‘Zomato Food Trends’ as a tool to assist restaurant partners in making data-informed decisions.
Read More: Zomato’s new platform, Zomato Food Trends, equips restaurants with valuable insights for success
Amidst these developments, the startup also achieved its first profitable quarter in April-June. Zomato reported a consolidated profit after tax (PAT) of INR 2 Cr in Q1 FY24, a significant turnaround from the net loss of INR 186 Cr in the same quarter of the previous fiscal year.
Read More: Zomato turns profitable in Q1 FY24, reports INR 2 Cr consolidated PAT
In Q1 FY24, the gross order value (GOV) of Zomato’s food delivery business reached INR 7,318 Cr, representing an increase from INR 6,425 Cr in the corresponding quarter of the previous fiscal year.