US-based restaurant automation solutions provider Vistry has unveiled its cutting-edge Conversational AI platform and AI Customer Assistant chatbot, designed exclusively for the restaurant industry.

LumoChat (Lumo), the chatbot assistant, aids customers in accomplishing their online ordering tasks through various channels, including web and mobile.

Lumo is an AI customer service assistant that leverages technology similar to ChatGPT to tailor customer experiences, with the asserted benefit of boosting online orders.

It enables customers to inquire about menu details, place orders for pickup and delivery, and also holds the capability to promptly address customer service concerns in real-time.

Vistry asserts that this is the restaurant industry’s first generative AI Chatbot.

The company elaborated that Lumo excels in intelligent menu parsing and location services, additionally employing a sophisticated algorithm to construct an optimized cart for customers.

Lumo is also crafted to guarantee a streamlined checkout experience through functionalities like automatically filled details and secure payment choices.

Vistry’s Conversational AI platform is seamlessly integrated with online ordering platforms and point-of-sale systems, offering accessibility via web, mobile, and social channels.

The technology company also mentioned that restaurants will have the choice to implement a chatbot for their customer base, aiding customers and driving online sales conversions.

Vistry Founder and CEO Atif Kureishy said, “Generative AI is reshaping the food service industry’s guest and employee experience. Our platform stands at the centre of this transformation, offering omnichannel capabilities and seamless integrations with existing digital platforms.”