According to a recent Bloomberg report, Uber Eats is in the process of creating an AI-powered chatbot. This chatbot aims to provide users with personalized recommendations and a more efficient method of placing their orders. The report reveals that Steve Moser, a developer, uncovered information about this chatbot within the concealed code of the Uber Eats app.
Collecting information from users regarding their budget and food preferences, the chatbot will subsequently assist them in placing their orders. The exact public launch date of this chatbot by Uber remains undisclosed.
A request for comment from Uber went unanswered.
The report coincides with recent statements made by Uber CEO Dara Khosrowshahi in an interview with Bloomberg Television. Khosrowshahi mentioned the company’s ongoing development of an AI chatbot; however, he refrained from disclosing specific particulars about it. He did highlight that Uber presently employs AI to pair customers with drivers and couriers.
With this upcoming initiative, Uber is joining the ranks of other delivery apps that are also embracing AI integration within their platforms and services. Earlier, DoorDash made headlines by announcing its forthcoming AI-powered voice ordering technology, designed to empower restaurants in handling incoming calls efficiently and potentially amplifying their sales. Moreover, DoorDash is actively engaged in the creation of an AI-driven chatbot, aimed at expediting the ordering process and aiding customers in exploring a diverse array of food options.
Several months back, Instacart introduced an AI-powered search tool driven by OpenAI’s ChatGPT. The recently unveiled “Ask Instacart” search feature is meticulously crafted to enhance time-efficiency for customers and provide guidance on shopping inquiries through tailored suggestions.
After the widespread adoption of OpenAI’s ChatGPT across the internet, technology firms have been integrating AI-driven functionalities into their offerings to make this technology more accessible to the public. Consequently, it’s logical for delivery platforms to follow suit. Many users might appreciate the introduction of a chatbot within their food delivery app that can consider their budget and preferences while assisting them, adding value to their experience.