Kyochon F&B, a prominent South Korean food company renowned for its flagship Kyochon Chicken brand, is currently conducting a trial of a robot delivery service in collaboration with the autonomous driving robot company Neubility. This trial will continue until October 30.
The pilot program is primarily centered on delivering orders from Kyochon Chicken’s Konkuk University branch to destinations within the Konkuk University campus, employing Neubility’s autonomous robot known as “neubie.”
This robotic system, assessed for its cost-effectiveness and operational performance based on camera technology, provides reliable navigation and advanced cognitive capabilities at an affordable price.
Customers can submit their orders through “neubie order,” a dedicated B2C delivery platform connected to the KakaoTalk channel known as “neubie order Konkuk University campus.” This system enables customers to precisely specify their desired delivery points within the university premises.
The robot independently gathers the orders from the Kyochon Chicken outlet and transports them to the specified destinations.
Kyochon F&B is currently exploring the feasibility of incorporating autonomous robots into its franchise operations, with the goal of achieving significant operational improvements by reducing labor costs and addressing challenges related to the shortage of delivery personnel.
“Autonomous delivery robots can significantly boost operational efficiency and offer a unique customer experience,” a company source remarked, emphasizing the proactive approach in preparing for the forthcoming autonomous delivery era through pre-commercialization trials.
In addition to deploying delivery robots, Kyochon is at the forefront of innovation in IT services by introducing collaborative cooking robots and drone-based deliveries.
Following its partnership with the specialist firm ‘Neuromeka,’ the company conducted experiments with the cooking robot at various sites, including Namyangju in Gyeonggi Province.
Additionally, through a collaboration with ‘Pablo Air,’ Kyochon has introduced smart logistics delivery services utilizing drones in Gapyeong, Gyeonggi Province, further expanding the range of IT-based solutions within Kyochon’s offerings.