EatSure is revolutionizing the dining experience during train journeys by introducing a new feature on its app. Customers can now conveniently order food from a variety of restaurants and have it delivered to their seats using their PNR numbers while traveling on the Indian Railway Network.
The food ordering functionality will be accessible at over 100 railway stations spanning more than 75 cities, encompassing major urban centers such as Hyderabad, New Delhi-NCR, Jaipur, Kolkata, Mumbai, Bangalore, Nashik, Vizag, Faridabad, Vijayawada, Mangalore, Kanpur, Lucknow, Ahmedabad, Pune, Chennai, Tirupati, Mysore, and many others.
This unique partnership marks a significant milestone for EatSure, well-known for its innovative foodcourt-on-an-app concept. It positions EatSure as the pioneering foodtech platform to collaborate with IRCTC, aiming to revolutionize the dining experience for train passengers. Through EatSure, travelers will have the convenience of ordering from multiple food brands in a single order, eliminating the need to make difficult choices about their meals while on the go.
“We are truly honoured and humbled to embark on this proud partnership with IRCTC, expanding our reach to serve an even larger number of passengers across 100 railway stations through the EatSure app. Over the past four years, we have diligently worked alongside IRCTC, emerging as a leading partner in the e-catering category. Initially, we were fulfilling orders received from the IRCTC app and website independently,” shared Sagar Kochhar, Co-Founder, Rebel Foods.
With a vast user base of more than 75 million active travelers, IRCTC is poised to provide its passengers with a selection of renowned brands, which will include Behrouz Biryani, Faasos, Oven Story Pizza, Sweet Truth, LunchBox, The Good Bowl, and several others. Utilizing the EatSure app, these travelers can conveniently order their preferred dishes from a variety of brands to match their mood or the occasion during their train journey, with the added convenience of direct delivery to their seats.
Apart from its lineup of brands, EatSure remains dedicated to catering to both individual and group travelers. Furthermore, the company is committed to elevating the passenger experience by introducing special offerings for festivals and celebrations. This includes the provision of unique vegetarian and Satvik thalis during occasions like Shravan and Navratri, the delivery of cakes for birthdays, anniversaries, and other similar events, ensuring a memorable experience for travelers.
Passengers can enjoy the convenience of placing orders in advance or just one hour before their upcoming station using their PNR numbers. This is made possible through a range of features such as real-time order tracking, multi-brand ordering, and customer support. To ensure smooth integration with IRCTC, EatSure riders possess valid passes issued by IRCTC zonal offices, facilitating seamless commercial operations at the stations and enabling timely delivery of orders upon the train’s arrival.
“Our vision is not only to enhance the entire travel experience but also to address the longstanding challenges of food ordering during long-distance train journeys. Currently, while serving passengers on trains via the IRCTC app, we have garnered immense customer appreciation and love across every corner of India. This strong customer support fuels our confidence in the potential of our partnership, and we remain committed to constantly exploring innovative ways to serve our customers with extraordinary experiences” he added.
In 2020, Rebel Foods, the world’s largest internet restaurant company, introduced EatSure with the goal of addressing customer challenges when ordering food. This app has achieved over 10 million downloads and boasts an impressive rating of 4.3+. Offering distinct features like the delivery of multiple restaurant options in a single order, free deliveries, and a variety of dishes, EatSure has revitalized the food ordering experience. The app follows the ‘Foodcourt on an App’ philosophy and is presently catering to customers in more than 80 cities across India.